Director OF Operations

Role Overview

Director of Operations at Marriott. The role functions as the strategic business leader of the property's Hotel Operations, reporting directly to the General Manager.

Company Overview

Marriott International operates a portfolio of brands including Courtyard, designed to serve the needs of travelers. The company is passionate about providing guest experiences that go above and beyond and creating opportunities for achievers to do their best work within an ambitious global team.

Role Purpose

Lead all hotel operations to meet Marriott brand standards, exceed guest expectations, enhance employee engagement, drive revenue growth, and maximize departmental financial performance while maintaining positive owner relations. Develop and implement property-wide strategies that deliver exceptional products and services and provide strong return on investment.

Key Responsibilities

Operations & Brand Standards

• Ensure all hotel operations meet Marriott brand standards and execute key brand initiatives.
• Develop and implement operational strategies across all departments.
• Deliver exceptional products and services that exceed guest expectations.

Department Leadership

• Oversee Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary, and Engineering/Maintenance.
• Work closely with department heads to execute strategies and drive departmental performance.

Financial & Guest Performance

• Drive revenue growth and maximize departmental financial performance.
• Enhance employee engagement across the property.
• Maintain positive owner relations.

Qualifications & Experience

• Minimum 3–5 years of senior operational leadership experience in the GCC hospitality market.
• Strong Food & Beverage operational background with demonstrated success in leading multi-department hotel operations.
• Previous resort experience preferred, particularly within luxury or upscale resort environments.
• Experience working within the GCC region, with thorough understanding of regional market dynamics and guest preferences.
• Proven track record in driving guest satisfaction, employee engagement, financial performance, and owner relations.
• Leisure experience.
• Oman local market experience or GCC experience.
• Marriott brand experience is an advantage.
• Pre-opening resort experience is highly desirable.