Director of Food & Drinks

Role Overview

Director of Food & Drinks at Waldorf Astoria Doha West Bay, a luxury hotel operated by Hilton. The role is based in Doha, Qatar.

Company Overview

Waldorf Astoria Doha West Bay is a world-class luxury hotel with multiple dining outlets. The property is part of the Hilton family of brands, which operates on core values of hospitality, integrity, leadership, teamwork, ownership, and a focus on delivering excellence in every moment.

Role Purpose

Lead and elevate the hotel's world-class dining operations by driving guest satisfaction, operational excellence, and financial performance across multiple food and beverage outlets while maintaining luxury service standards and building a high-performing team.

Key Responsibilities

Strategy & Commercial Leadership

• Define Food & Beverage operational strategy to maximize profitability and guest satisfaction.
• Provide leadership direction for the Food & Beverage department ensuring the highest standards of quality, service, and marketing.
• Drive revenue growth through innovative marketing initiatives and service enhancements.

Operations & Administration

• Plan and oversee administrative and operational functions of the department.
• Manage budgeting, forecasting, and policy implementation.
• Ensure seamless day-to-day operations across multiple restaurants and bars.

Cost & Financial Management

• Implement effective controls for food, beverage, and labor costs.
• Monitor financial performance to balance cost management with service excellence.

Team Leadership & Development

• Lead large, diverse teams with demonstrated ability to drive engagement and retention.
• Drive performance management, professional development, and recognition programs.
• Cultivate a high-performing culture that delivers exceptional guest experiences.

Compliance & Standards

• Uphold compliance with health, safety, sanitation, and alcohol awareness regulations.
• Foster a culture committed to the highest standards of guest and team member wellbeing.

Qualifications & Experience

• Minimum 3 years of experience as Director of Food & Beverage or Director of Food & Drinks in a luxury hotel environment.
• Proven experience managing at least 5 restaurants and bars within a luxury hotel or integrated resort.
• Previous Gulf region experience is essential.
• Preference given to candidates who have worked in the UAE and Qatar.

Skills & Competencies

• Strong leadership and commercial acumen.
• Ability to deliver exceptional guest experiences.
• Passion for spreading the light and warmth of hospitality.
• Acting with integrity and doing the right thing.
• Inspiring others through leadership.
• Belief that teamwork drives the best outcomes.
• Sense of ownership and accountability.
• Focus on bringing urgency and discipline to every moment.