Director, Business Development - Digital Partnerships Enabler

Role Overview

Director, Business Development - Digital Partnerships Enabler at Mastercard, based in the Arabia Division.

Company Overview

Mastercard powers economies and empowers people in more than 210 countries and territories worldwide. The Enabler team in EEMEA develops and manages acceptance, processing, and PSP relationships including relationships with regional and global acquirers to strengthen Mastercard's acceptance network. The team drives business growth by supporting those that enable making and accepting payments, and supports partners with insights, operational guidance, and Mastercard product adoption to accelerate market development.

Role Purpose

You will drive partnerships and commercialization for the Enabler segment in the Arabia Division by managing, developing, and growing relationships with key customers including PSPs and regional and global acquirers. You will play a central role in driving the performance of Mastercard's payment ecosystem by supporting partners' business objectives, optimizing acceptance, and ensuring the delivery of Mastercard's products, solutions, and value-added services.

Key Responsibilities

Relationship Management

• Serve as the primary point of contact for assigned partners and further build partner pipeline.
• Build deep, trusted relationships with stakeholders across commercial, product, and operations teams.
• Manage and grow strategic relationships with regional and global acquirers, aligning acquiring strategies with Mastercard's broader acceptance, product, and commercial objectives.

Account & Business Development

• Develop and execute account plans aligned with partner business priorities and Mastercard's strategic goals.
• Identify and drive opportunities to grow Mastercard's acceptance, transaction volume, and revenue across partners.
• Manage and negotiate commercial partnerships with regional and global acquirers and PSPs, including structuring multi-year agreements and incentive frameworks.
• Execute and manage business development strategies for large or complex countries, regions, or industry verticals.
• Achieve business development targets and build customer relationships through customer sales.
• Introduce existing and new or emerging solutions into various Mastercard countries, regions, and industry verticals.

Performance & Optimization

• Monitor performance metrics and KPIs; proactively address gaps and recommend improvements.

Product & Solution Advocacy

• Advocate Mastercard's products, value-added services, and innovation initiatives to partners, ensuring successful deployment and adoption.
• Support technical and operational enablement in collaboration with internal functional teams.

Cross-functional Collaboration

• Lead cross-functional projects within own country or region.

Qualifications & Experience

• Bachelor's degree in business or equivalent work experience.
• Related work experience, preferably in financial services.
• Experience in specialist sales, product management, product development, and project management desirable.
• Detailed understanding of and experience in acceptance and payments, including PSPs, payment gateways, and related infrastructure.
• Detailed knowledge of products and services specific to the industry.
• Proven experience managing and negotiating commercial partnerships with regional and global acquirers and PSPs, including structuring multi-year agreements and incentive frameworks.
• In-depth experience executing and managing business development strategies for large or complex countries, regions, or industry verticals.
• Track record in achieving business development targets and building customer relationships through customer sales.
• Demonstrated success introducing existing and new or emerging solutions into various Mastercard countries, regions, and industry verticals.
• Led cross-functional projects within own country or region.

Skills & Competencies

• Expert-level knowledge of acceptance and payments ecosystems.
• Excellent verbal communication, comfortable presenting, influencing, and negotiating at senior management level.
• Ability to shift approach for audiences from different business disciplines of varying technical ability.
• Self-starter with strong work ethic and highly organized.
• Hold self and others to high standards.
• Able to work autonomously and as part of a team, fostering a positive team culture.
• Open and creative; comfortable with uncertainty in a changing or fast-paced environment.
• Comfortable driving change.

Additional Information

Corporate Security Responsibility

• Abide by Mastercard's security policies and practices.
• Ensure the confidentiality and integrity of information being accessed.
• Report any suspected information security violation or breach.
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.