Digital Project & Client Services Specialist

Role Overview

Digital Project & Client Services Specialist at Visioneers, Dubai, UAE. You will work closely with the team across two client accounts, taking ownership of project coordination, client servicing, and delivery of website content, creative, digital tools, data systems, and social media initiatives.

Role Purpose

To serve as the central coordinator across clients, internal teams, designers, vendors, and technical specialists. You will translate client requests into clear actions, manage dependencies and deadlines, review work for quality, and ensure timely delivery while maintaining strong client relationships through responsiveness, proactivity, and problem-solving.

Key Responsibilities

Account Coordination & Project Management

• Own day-to-day coordination across client, internal team, designers, web and social media vendors, and other suppliers.
• Turn client requests into clear actions, briefs, timelines, and follow-ups.
• Track deliverables, dependencies, approvals, feedback, revisions, and deadlines.
• Maintain organized project files, content, briefs, trackers, requirements, and communication records.

Website Content & Creative Account

• Manage incoming client requests to update and maintain website content, coordinating with the external web vendor responsible for implementation.
• Review requested changes, clarify requirements, prepare accurate content and instructions, and follow through until updates are completed and checked.
• Support design-related requests using existing templates and brand assets.
• Coordinate with the client's designer and other stakeholders to ensure designs are aligned, practical, and ready for production.
• Spot issues, suggest solutions, and proactively follow up rather than waiting for instructions.

Digital Tools, Data Systems & Social Media Account

• Support a digital account involving a public website and a data management system used by schools to access and add/update student information.
• Understand the basic logic of web applications, user flows, databases and data management, permissions, testing, publishing, hosting, and integrations well enough to communicate effectively with technical teams.
• Coordinate testing and feedback with schools, vendors, and the client; document issues clearly and ensure they are followed through to resolution.
• Help prepare the transition from product development and testing into a three-month social media campaign.
• Coordinate social media vendors and the client around content, calendars, approvals, publishing, assets, and campaign execution.
• Understand how social channels and campaigns work well enough to guide vendors, identify gaps, challenge weak solutions, and recommend practical next steps.

Quality Assurance & Client Management

• Review work before it reaches the client and ensure it meets the agreed requirements and quality standards.
• Protect the quality of the client relationship by being responsive, dependable, proactive, and solution-oriented.
• Communicate clearly with both non-technical clients and technical and creative specialists.

Problem-Solving & Execution

• Identify problems early and take initiative to resolve them.
• Research answers independently instead of escalating every question.
• Be prepared to execute hands-on when a task can be completed faster or more effectively directly rather than through a vendor.
• Use AI tools intelligently for research, drafting, analysis, troubleshooting, documentation, ideation, and productivity.

Reporting & Communication

• Support presentations, reports, status updates, meeting notes, and client communications when required.

Qualifications & Experience

• 3–7+ years of relevant experience in digital project management, account management, client servicing, digital production, web projects, or a similar hybrid role.
• Experience working with agencies, vendors, developers, designers, or digital production teams is strongly preferred.
• Experience managing website updates and/or digital products is desirable.
• Experience coordinating social media campaigns or digital marketing vendors is a strong advantage.
• Experience working with institutional, corporate, education, government, or other stakeholder-heavy clients is a plus.

Skills & Competencies

Technical & Digital Knowledge

• Practical understanding of how websites and web applications are built and maintained. Understanding of concepts such as front-end and back-end, CMS, databases, user roles, workflows, hosting, domains, testing, deployment, and basic integrations.
• Working knowledge of HTML and ability to read and understand basic web-related requirements and communicate with developers.
• Familiarity with website hosting, domains, DNS, CMS platforms, and common web-production terminology.
• Knowledge of Adobe Creative Suite, particularly Photoshop and Illustrator; additional Adobe tools are a plus.
• Good understanding of digital and social media channels, content workflows, campaign management, paid and organic basics, and publishing processes.
• Ability to work with existing creative templates and make or coordinate straightforward design adaptations.

Professional Competencies

• Strong project coordination and client servicing skills, with a genuine sense of ownership.
• Strong organizational skills and the ability to manage multiple priorities without losing attention to detail.
• Excellent written and verbal communication and confidence dealing directly with clients.
• Fast learner who is comfortable with ambiguity and can figure things out independently.
• Strong problem-solving mindset: when something is blocked, you look for options and propose a way forward.
• High level of accountability, responsiveness, discretion, and professional judgment.
• Comfort working with external vendors and holding them accountable for timelines and quality.
• Calm under pressure, dependable, and comfortable managing changing priorities.
• Naturally curious about technology, design, and communications.

Languages

• Arabic speaker with strong English communication skills; ability to understand and communicate professionally.

Additional Information

• Initial engagement: 1-year service contract.
• Compensation: up to AED 20,000 per month, depending on experience, capabilities, and fit.
• The role is open to transitioning into an employment contract after the initial service period, subject to mutual agreement and performance.
• Dubai, UAE-based candidates are preferred.
• This is a hands-on role with significant responsibility, autonomy, and direct client interaction.