Department Manager - Beauty (Bloomingdale's Riyadh)

Role Overview

Department Manager - Beauty at Bloomingdale's Riyadh, operated by Al Tayer Group.

Company Overview

Al Tayer Group is a leader in luxury retail in the Middle East. Its retail division, Al Tayer Insignia, hosts a portfolio of world-class luxury brands across fashion, jewellery, home and department store categories, as well as leading brands in Beauty, Home, Fashion and Hospitality sectors. Brands include Bloomingdale's, Harvey Nichols and Armani.

Role Purpose

To manage and develop the Beauty department team to achieve high levels of revenue while maintaining brand image, operational compliance and customer satisfaction.

Key Responsibilities

Sales & Commercial Performance

• Drive sales and monitor performance against targets.
• Identify commercial opportunities and make recommendations to meet and exceed sales targets.
• Monitor sales per square foot to ensure maximum productivity within brand and store specifications.
• Analyse stock management information to ensure sales opportunities are maximised.
• Keep abreast of market trends and competitor activity and provide feedback and recommendations to the Company.

Customer Service

• Cultivate a culture of excellent customer service, leading by example.
• Resolve customer complaints effectively and promptly.
• Understand customer profiles and ensure feedback is provided to Marketing, Buying and Planning.

Stock & Inventory Management

• Minimise stock loss through management, implementation and adherence of Al Tayer Group policies and procedures.
• Prepare and implement stock takes in store in liaison with the Operations team.
• Provide and analyse reports to gain understanding of current performance trends and ensure Buying/Planning are aware of stock-related feedback.

Visual Merchandising & Operations

• Ensure Visual Merchandising standards are maintained within brand guidelines.
• Implement Company expectations of standards, maintenance and cleanliness.
• Ensure all Company policies and procedures are implemented and adhered to.
• Ensure Company Health & Safety standards are adhered to at all times.

Promotions & Brand Activities

• Recommend, manage and support sales promotions and brand activities through effective planning and preparation to meet expectations.
• Provide feedback to relevant parties on promotion and activity outcomes.

Stakeholder Management

• Establish and maintain effective professional relationships with key business partners.

People Management

• Provide leadership and direction to team members towards the achievement of goals and objectives.
• Coach and motivate team to enhance performance and produce quality work.
• Ensure team members are continuously developed for higher level roles.

Qualifications & Experience

• Graduate in any discipline.
• 3-5 years experience of successfully running a profitable retail store.