Job description
Role Overview
Delivery Operations Manager at JINGDONG Logistics (JD Logistics), a leading technology-driven supply chain and logistics solutions provider under JD.com. This role is based in Saudi Arabia.
Company Overview
JINGDONG Logistics is part of JD.com and operates one of the most extensive logistics infrastructures in the world. The company manages more than 3,600 warehouses with over 34 million square meters of space. Services span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations across 23 countries and regions. The Global Smart Supply Chain Network includes 130+ bonded, direct mail, and overseas warehouses supported by global brands JoyLogistics and JoyExpress.
Role Purpose
To lead delivery network planning, optimization, and launch operations across Saudi Arabia, ensuring efficient service coverage, cost-effective resource allocation, and seamless expansion into new cities and regions while collaborating with cross-functional teams.
Key Responsibilities
Network Planning & Optimization
- Lead delivery network planning and optimization in Saudi Arabia, including station planning, service coverage, route design, and capacity allocation.
- Develop end-to-end network launch plans for new cities and regions in Saudi Arabia based on business volume, order density, geographic coverage, and customer requirements.
- Continuously optimize delivery network structure and resource allocation based on business growth and changes in order volume.
- Conduct network planning and capacity calculations independently based on order volume, geographic distribution, delivery time, cost, manpower, and vehicle requirements.
Operations Launch & Setup
- Support the launch of new delivery stations and regions from 0 to 1, including site planning, capacity assessment, manpower planning, vehicle allocation, and operational setup.
- Support the development of scalable and cost-effective delivery operations across Saudi Arabia.
Performance Analysis & Optimization
- Analyze key delivery performance indicators such as delivery volume, delivery efficiency, on-time delivery rate, cost per order, and productivity.
- Identify opportunities for network optimization based on performance data.
Cross-Functional Collaboration
- Work closely with Sales, Warehousing, Transportation, Customs, and other teams to develop and implement delivery solutions for new businesses and new regions.
Qualifications & Experience
- Solid experience in logistics, express delivery, e-commerce logistics, or last-mile delivery, with expertise in delivery operations or network planning.
- Strong knowledge of the Saudi logistics and last-mile delivery market, including different cities, regions, and delivery characteristics.
- Hands-on experience in network launch, station opening, or new-city delivery network setup in Saudi Arabia.
- Experience with major logistics, express delivery, or e-commerce companies in Saudi Arabia is preferred.
Skills & Competencies
- Strong analytical, planning, and problem-solving skills.
- Strong project management and cross-functional communication skills.
- Ability to drive plans from design to implementation.
- Ability to use data to support operational decisions.
Additional Information
JINGDONG Logistics is an equal opportunity employer and makes all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.