CX Sales Support Specialist - Fresh Graduate - Saudi National Only

Role Overview

CX Sales Support Specialist - Fresh Graduate at Honeywell Technologies. Saudi National Only. This is an entry-level position supporting customer experience and sales initiatives.

Company Overview

Honeywell is a global team of thinkers, innovators, dreamers and doers working across aviation, sustainable fuels, building intelligence, and space exploration. The company fosters a culture of inclusion, diversity and innovation.

Role Purpose

Support the customer experience strategy and drive initiatives that enhance customer satisfaction and loyalty. Your ability to support technical requests from customers will be crucial in optimizing customer experience programs and driving business growth. The role aims to improve customer satisfaction, increase revenue, strengthen cross-functional collaboration, and build a customer-centric culture.

Key Responsibilities

Design Support

• Interpret client requirements, building codes, and relevant fire safety standards to develop compliant, cost-effective, and robust Fire, Security or BMS solutions.
• Collaborate closely with clients, consultants, architects, and contractors throughout the design and project lifecycle to ensure alignment, technical accuracy, and timely delivery.
• Prepare detailed system architecture and bill of materials for Fire, Security or BMS systems, including complimentary systems.
• Review project specifications, drawings, BOQs, and client requirements.
• Prepare technical proposals for bids and tenders.
• Understand competitive landscape and local industry practices for assigned System and region.

Application Engineering

• Conduct product demonstrations, PoCs, presentations, and technical consultation.
• Obtain vendor quotations and evaluate technical and commercial compliance.
• Support project managers and installation teams by providing engineering input during procurement, construction, and commissioning phases.
• Develop products with enhancements and new product developments to increase product specifications and quality.
• Conduct technical reviews, design risk assessments, and site visits to resolve technical queries and verify installation quality as per design intent.
• Develop and implement customer-centric programs to enhance customer satisfaction and loyalty.
• Collaborate with cross-functional teams to drive customer-focused initiatives and ensure alignment with business goals.

Qualifications & Experience

• Bachelor's degree in Engineering (Electrical, Computer, or related field).
• Fresh graduate (entry-level role).
• Saudi National only.

Skills & Competencies

• Proficiency in AutoCAD and other design and drafting tools.
• Strong knowledge and familiarity with international standards (NFPA, FM, UL, EN, IEC, ATEX – as applicable).
• Ability to read and interpret technical drawings and specifications.
• Strong analytical, communication, and organizational skills.
• Ability to manage multiple tasks and meet deadlines.

Additional Information

• Market-specific training and ongoing personal development provided.
• Opportunity to work on transforming cities, buildings, and vehicles globally.
• Equal opportunity employer; reasonable accommodations provided for individuals with disabilities.