Customs Clearance Coordinator

Role Overview

Customs Clearance Coordinator at AWR Group. This role manages end-to-end customs clearance and documentation activities for import and export shipments, ensuring timely collection of delivery orders, accurate document preparation and submission, effective communication with customs authorities and customers, and compliance with applicable regulations.

Company Overview

AW Rostamani Group is a leading multi-sector family business in the Middle East with a legacy of over seven decades. The Group operates across automotive, real estate, retail, lighting solutions, travel, logistics, agritech and sustainable packaging sectors. It serves over 155,000 customers and 24,000 businesses annually, supported by a team of more than 3,000 employees. The Group is dedicated to building purposeful businesses that meaningfully impact people, industries and the planet through innovation, sustainability, and progress.

Role Purpose

To manage and coordinate end-to-end customs clearance and documentation activities for import and export shipments, ensuring timely collection of delivery orders, accurate document preparation and submission, effective communication with customs, ports, chambers, consulates, and customers, compliance with applicable regulations, and smooth execution of operations while supporting and overseeing documentation staff as required.

Key Responsibilities

Documentation & Delivery Orders

• Arrange collection of delivery orders by preparing cheque requests and all required documentation for assigned clients.
• Ensure timely submission and follow-up of all customs documentation to meet regulatory deadlines.
• Provide complete and accurate documentation to customers in line with their requirements.

Customs & Regulatory Compliance

• Liaise with Customs, Chambers of Commerce, freight forwarders, consulates, and other relevant authorities to ensure smooth processing.
• Stay updated on changes in customs, shipping, port, chamber, and consulate regulations, tariffs, and procedures.
• Handle NVOCC, global import, and personal effects shipments in accordance with applicable procedures.

Shipment Management

• Coordinate air and sea export shipments as per customer requirements and provide regular shipment status updates.
• Manage communications and documentation for non-resident clients.

Operations & Reporting

• Oversee documentation activities in the absence of the Supervisor or Manager, ensuring continuity of operations.
• Provide accurate and timely documentation, customs, port, and rate-related information to the Operations Manager upon request.

Team Supervision & Coordination

• Supervise and support documentation assistants and clerks, providing guidance as required.
• Coordinate with customers to ensure smooth and efficient execution of clearance and documentation processes.

Qualifications & Experience

• Bachelor Degree holder.
• Minimum 3 years experience in freight forwarding and documentation.

Skills & Competencies

• Able to work under stress and adapt to change.
• Self-starter capable of managing pressures and making quick decisions.
• Able to read English.