Customs Clearance Associate ( KSA National )

Role Overview

Customs Clearance Associate at Shipa Delivery, located in KSA. This role manages customs documentation and compliance processes for international shipments across the GCC region.

Company Overview

Shipa Delivery is an online platform enabling businesses and consumers to send and receive parcels within the GCC. The company operates a network of delivery assets and services via mobile apps and online business dashboards, offering collection within one hour, on-demand delivery, same-day, next-day, and cross-border services. The technology stack provides real-time parcel tracking via GPS and an integrated solution for businesses to streamline last-mile logistics and automate delivery management.

Role Purpose

To manage customs documentation and compliance for international shipments, coordinate with customs authorities and carriers, ensure timely clearance of goods, and maintain compliance with local and international trade regulations and company policies.

Key Responsibilities

Customs Documentation

• Prepare and process all customs documentation, including import/export declarations, commercial invoices, bills of lading, and certificates of origin.
• Maintain accurate and up-to-date records of all customs documents and transactions.

Compliance & Regulatory

• Ensure compliance with all applicable customs laws, regulations, trade agreements, and company policies.
• Stay updated on customs regulations and trade laws to ensure business compliance.
• Provide guidance to internal teams and clients regarding import/export regulations, classification of goods, and documentation requirements.

Customs Clearance Process

• Submit customs declarations to customs authorities and ensure timely clearance of goods.
• Monitor and minimize delays to avoid fines and penalties.

Stakeholder Liaison

• Act as the primary point of contact between customs authorities, shipping companies, and the company.
• Resolve customs issues or discrepancies with relevant parties.
• Work with customs brokers or third-party service providers as needed.

Tariff & Duty Management

• Calculate and verify customs duties, tariffs, and taxes with accuracy.
• Minimize costs through proper classification and assessment.

Risk Management

• Identify potential risks in the customs clearance process, including non-compliance and delays.
• Take proactive measures to mitigate identified risks.

Problem Resolution

• Address and resolve issues or delays related to customs clearance.

Qualifications & Experience

• Bachelor's degree, preferably in logistics and supply chain management.
• Minimum 4 years of customs clearance or cross-border experience required.
• Experience in or exposure to logistics and e-commerce, preferred.

Skills & Competencies

• Team player with strong interpersonal skills.
• Strong analytical and technical skills.
• Knowledge in strategic planning.
• Ability to work well under pressure in a fast-paced and professional environment.
• Flexibility and willingness to perform physical work and rotational shifts.