Job description
Role Overview
Customs Clearance Agent at JINGDONG Logistics (JD Logistics), part of JD.com, based in Saudi Arabia (KSA).
Company Overview
JINGDONG Logistics is a leading technology-driven supply chain and logistics solutions provider under JD.com, built on expertise in automation, smart fulfillment, and data intelligence. The company operates end-to-end logistics services spanning warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations. JINGDONG Logistics manages more than 3,600 warehouses with over 34 million square meters of space globally. The Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions. The company operates 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by global brands JoyLogistics and JoyExpress.
Role Purpose
Manage customs operations and clearance processes for KSA import and export shipments to ensure timely, accurate, and compliant declaration and release of goods moving through the JD Logistics network.
Key Responsibilities
Customs Operations & Declarations
- Manage customs operations and clearance processes for KSA import and export shipments, ensuring timely, accurate, and compliant declaration and release.
- Handle daily operations on customs platforms such as Fasah and Bayan, including declaration submission, shipment status tracking, duty/tax calculation, and release management.
- Review customs documents and information, including commercial invoices, packing lists, HS codes, declared value, and country of origin, to ensure accuracy and completeness.
Regulatory Compliance & Coordination
- Coordinate and follow up on relevant regulatory approvals through SABER, SFDA, CITC, GACA, and other government platforms as required.
- Monitor updates to KSA customs regulations and relevant government requirements, identify potential compliance risks, and ensure appropriate actions are taken.
Exception Management
- Handle customs clearance issues, including customs inspections, missing documents, declaration discrepancies, shipment holds, and other exceptions, ensuring timely resolution and closure.
Stakeholder Collaboration
- Collaborate with Sales, Operations, Warehouse, Transportation, Finance, customers, and other stakeholders to resolve customs-related issues and support business operations.
Performance & Improvement
- Track customs operational data and key performance indicators, and participate in process improvement initiatives to enhance clearance efficiency.
- Perform other customs operations-related duties assigned by management.
Qualifications & Experience
- Diploma or Bachelor's degree in Logistics, International Trade, Supply Chain, Customs, Business Administration, or a related field.
- At least 2 years of relevant experience in KSA customs, customs clearance, freight forwarding, express delivery, logistics, or 3PL operations.
- Solid knowledge of KSA customs clearance procedures, with hands-on experience using Fasah and Bayan.
- Good understanding of KSA/GCC HS Codes, customs declarations, duties/taxes, and relevant regulatory requirements.
Skills & Competencies
- Strong problem-solving and exception-handling skills.
- Strong communication and cross-functional coordination skills.
- Good data processing and Excel skills.
- Strong awareness of process improvement.
- Fluent in English; Arabic communication skills are preferred.
- ZATCA/Fasah or SABER/SASO-related training or certification is preferred.
Additional Information
JINGDONG Logistics is committed to building a diverse and inclusive workplace where everyone can thrive and is an equal opportunity employer making all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.