Customer Support

Role Overview

Customer Support Specialist at PrimeBox, a fast-growing self-storage and logistics company in Dubai.

Company Overview

PrimeBox is a fast-growing self-storage and logistics company in Dubai offering self-storage units, moving and packing, and business fulfilment services.

Role Purpose

To manage incoming customer inquiries, convert leads into customers, and support clients throughout the full service and payment process as the company scales.

Key Responsibilities

Customer Inquiries & Consultation

• Manage incoming customer inquiries via WhatsApp and phone.
• Consult customers on storage solutions, pricing, and available options.

Operations & Coordination

• Process bookings and maintain customer information.
• Update CRM records.
• Coordinate pickups, transportation, and warehouse arrangements.

Customer Support & Follow-up

• Support customers throughout the storage process.
• Follow up on customer payments and outstanding balances.

Qualifications & Experience

• 2+ years of experience in customer support, sales, or a similar customer-facing role.
• UAE experience is a plus.

Skills & Competencies

• Excellent communication and customer service skills.
• Strong organizational and multitasking abilities.
• Customer-oriented and proactive approach.
• Experience with CRM systems.
• Excellent English communication skills.