Customer Success Manager ( Saudi national only)

Role Overview

Customer Success Manager at Honeywell Technologies, Saudi national only. This role manages all existing customer contracts and creates new business in the assigned region, combining customer goals with business objectives through a data-led, customer-informed approach.

Role Purpose

The Customer Success Manager drives growth, improves customer satisfaction, and expands recurring revenue by managing engineering activities related to migration and upgrades, while proactively delivering spot services to meet customer needs and establishing close customer partnerships that generate value for both parties.

Key Responsibilities

Customer Relationship Management

• Build strong, long-term relationships with customers through constant communication and efficient issue resolution with tailored alternate solutions.
• Serve as a product, company and industry ambassador, educating customers on solution capabilities.
• Interact with customers at all levels, including C-level conversations that drive business outcomes and advance relationships.

Strategic Planning & Analysis

• Create an optimized, data-led model of the customer journey with a plan for every customer.
• Ensure all internal stakeholders are aligned on customer strategy.
• Evaluate risk management for each customer and proactively prevent dissatisfaction or lost business.
• Drive retention throughout the customer lifecycle.

Business Development

• Collaborate with sales and marketing to create and optimize upsell and cross-sell strategies.
• Drive campaigns and initiatives that expand customer value.
• Manage all existing customer contracts and create new contracts in the assigned region.

Customer Reviews & Optimization

• Conduct weekly, quarterly and annual customer business reviews.
• Ensure customers optimize Honeywell products and services.
• Resolve issues proactively.
• Enable customers to release value from products and solutions.

Internal Stakeholder Engagement

• Provide insight and relay the voice of the customer with internal teams including Sales, Marketing, Product, Technical Support, Operations, Finance and Engineering.

Qualifications & Experience

• Relevant experience in Aftermarket Services and Customer Support.
• Degree in Chemical Engineering or Process Engineering.
• Good understanding of regional customers, including culture and dynamics.
• Customer Industry business driver knowledge in Oil Refining, Oil & Gas, LNG, Chemicals and Mining/Mineral Processing.

Skills & Competencies

• Excellent communication skills, both verbal and written.
• Self-motivated and ability to work under pressure.
• Ability to influence leadership and drive ideas.
• Excellent customer interaction skills with ability to understand and manage customer expectations.
• Awareness of Honeywell Connected Industrial (HCI) products and solutions preferred, including Process Historian, Process Alarm Management, Advanced Process Controls, Operator Training Simulators, Operations Management Solutions, Blending and Movement Automation, Manufacturing Execution Systems (MES), Visualization and Reporting Solutions, Asset Performance Management Solutions, Digital Twins and Cloud-based Solutions.
• Strong commitment to safety and a safe working environment.

Additional Information

Honeywell Technologies is an equal opportunity employer and values diversity. The company does not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Individuals with disabilities will be provided reasonable accommodation to participate in the job application or interview process, perform crucial job functions, and receive other benefits and privileges of employment.