Job description
Role Overview
Customer Success Manager (APAC) at Uptime AI, based in Oman (Muscat). This role acts as a trusted partner to customers, driving adoption and ensuring measurable business outcomes from Uptime AI's platform. It focuses on bridging operations, data, and decision-making—enabling customers to translate insights into actions that improve reliability, efficiency, and cost outcomes.
Company Overview
Uptime AI is a leading industrial AI company helping process industries improve reliability, reduce downtime, and optimize operations through advanced analytics and domain expertise.
Role Purpose
To serve as a local Customer Success Manager in Oman, driving platform adoption, identifying value realization opportunities, and enabling customers across operations, maintenance, and leadership teams to achieve measurable improvements in reliability, efficiency, and operational performance through data-driven decision-making.
Key Responsibilities
Customer Engagement & Value Delivery
- Build strong relationships across operations, maintenance, and leadership teams.
- Drive adoption of the platform within day-to-day workflows.
- Identify and drive value realization opportunities including downtime reduction, efficiency improvement, and cost savings.
- Track and communicate business impact to stakeholders.
Domain & Solution Application
- Understand plant operations, maintenance, and reliability workflows.
- Interpret insights and connect them to practical actions and outcomes.
- Translate technical findings into clear, business-relevant recommendations.
Stakeholder Management & Communication
- Engage with cross-functional stakeholders and align them toward common outcomes.
- Communicate effectively across levels from operators to senior leadership.
- Conduct training sessions and enable teams to effectively use the platform.
Collaboration & Execution
- Work closely with internal teams including product, data, and engineering to address customer needs.
- Support creation of case studies and success stories.
- Act as a local coordination point for customer communication and reporting.
Qualifications & Experience
Must-Have
- Experience in Oil & Gas, Power, Chemicals, or similar industries.
- Background in operations, maintenance, reliability, or customer-facing technical roles.
- Strong communication and stakeholder management skills.
- Structured problem-solving and ability to work independently.
- Ability to translate technical insights into business impact narratives.
Good-to-Have
- Experience with predictive maintenance, analytics, or digital solutions.
- Exposure to customer success, consulting, or SaaS environments.
- Familiarity with enterprise systems such as SAP, CMMS, or historians.
Additional Information
- Work structure is hybrid with regular on-site engagement with customers across key industrial locations in Oman, including Muscat (Qurum) and Sohar.
- Travel may be required between locations as part of ongoing customer support and collaboration.
- Candidate should be based in Oman.