CUSTOMER SERVICE SENIOR OFFICER

Role Overview

Customer Service Senior Officer at Napco National.

Role Purpose

Optimize stock management, goods shipment, and inventory availability while fostering team development and ensuring department supply and demand targets are met in a timely and cost-effective manner.

Key Responsibilities

Stock Management & Shipments

• Coordinate daily with other senior officers to optimize stock management and goods daily shipments.
• Monitor daily output reports from plant and finished goods inventory to ensure availability of goods for shipment.

Credit & Returns

• Receive, review, and approve all credit notes.
• Specify reasons for returns.

Stakeholder Management

• Follow up on matters resulting from the biweekly CSD meeting.

Team Development

• Foster learning and development of team members through specific career development plans and trainings.
• Evaluate team member performance through motivational and challenging incentive schemes.

Performance Targets

• Ensure that department targets in terms of supply and demand are met in a timely and cost-effective manner in their sector.