Customer Service Representative

Role Overview

Customer Service Representative at GAC, Oman. GAC Oman, part of the global GAC Group, has been delivering excellence in shipping and logistics since 1972.

Company Overview

GAC Oman is part of the global GAC Group. The organization specializes in customs clearance, freight forwarding, and sea export operations.

Role Purpose

Support customs clearance, freight forwarding, and sea export operations by coordinating documentation, managing customer communications, and liaising across internal teams and external authorities to ensure timely cargo movements and client satisfaction.

Key Responsibilities

Documentation & Customs Compliance

• Coordinate full-cycle customs clearance and export documentation, including bills of lading, certificates of origin, and HS codes.

Customer Communication

• Handle customer communication related to transportation and export status.
• Prepare and send regular updates and reports to clients.

Stakeholder Liaison

• Liaise with internal teams, customs officials, port authorities, and shipping lines.

Client Management

• Maintain up-to-date client profiles and ensure timely cargo movements.