Customer Service Representative

Role Overview

Customer Service Representative at Al-Futtaim, located in Dubai.

Role Purpose

Support customer engagement and support functions by handling inquiries, requests, and complaints professionally while maintaining accurate records and collaborating with internal teams to resolve issues.

Key Responsibilities

Customer Engagement

• Handle customer inquiries, requests and complaints professionally
• Provide accurate information on products, services and processes

Operations & Documentation

• Maintain accurate records of customer interactions
• Collaborate with internal teams to resolve customer issues

Qualifications & Experience

• High school diploma or equivalent; bachelor's degree an advantage
• Prior experience in a customer service role

Skills & Competencies

• Excellent communication and interpersonal skills

Additional Information

• Competitive tax-free salary and benefits
• Career growth within a leading regional group
• Structured customer service training