Customer Service Advisor - Arabic Speaker

Role Overview

Customer Service Advisor - Arabic Speaker at Concentrix, based in Dubai CommerCity, Dubai (Property# BCB2 515).

Role Purpose

Provide high-quality customer service and resolution of non-routine problems to clients' customers through multiple communication channels while meeting established Key Performance Indicators and service standards.

Key Responsibilities

Customer Support Delivery

• Interface with customers via inbound calls, chats, emails, outbound calls, chats, emails, or Internet depending on client requirements.
• Maintain established standards for number of calls, pick-up time, duration of call, and quality of call.
• Ensure service delivered to clients' customers meets Key Performance Indicators for the role.

Customer Engagement & Problem Resolution

• Provide high-quality customer service by listening attentively and clarifying customer requirements.
• Probe for understanding using decision-support tools and resources.
• Answer customer enquiries efficiently and politely with correct and complete information.
• Redirect customers where appropriate.
• Identify customer problems and offer appropriate solutions.

Sales Optimization

• Identify and maximize selling and cross-selling opportunities.

Professional Development

• Engage in continuous learning to keep up-to-date with changes and developments to products, services, and procedures.

Qualifications & Experience

• Previous experience in the Luxury Retail or Hospitality industry preferred.
• Strong passion for the luxury universe.
• Bachelor's degree preferred in any stream. A combination of education and experience may be substituted or considered in lieu of the bachelor's degree.

Skills & Competencies

• Arabic speaker with strong command of English (oral and written).
• Pleasant telephone etiquette with strong passion for speaking over the phone.
• Demonstrate courteousness and patience in all customer contact situations.
• Maintain pleasant and professional tone and manner.
• Strong computer navigation skills and PC knowledge.
• Dependable with proficient attention to detail.

Additional Information

• Full-time position: 8 hours a day, 5 days a week in all shifts as per department requirements.
• Open to all shifts as per departmental needs.
• Can join immediately, preferably within 1–2 weeks on offer agreement.
• Concentrix is an equal opportunity employer and evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status, or any other legally protected characteristic.