Customer Service Administrator

Role Overview

Customer Service Administrator at GAC, Dubai, UAE. Full-time position based in Dubai World Central (DWC).

Role Purpose

Execute logistic administrative functions, coordinate documentation flow between departments, and deliver top-tier service to customers by managing import and export shipments, processing customs documentation, and tracking consignments to destination.

Key Responsibilities

Shipment Coordination & Operations

• Coordinate import and export shipments based on customer needs and priorities.
• Coordinate daily schedules with operations teams and share transport requirements on time.
• Track shipments until they reach their destination.

Documentation & Compliance

• Process principal orders through the company's system.
• Prepare export and import customs documentation in line with applicable customs regulations.
• Maintain accurate and organized records so required information is available when needed.

Customer Service & Communication

• Respond promptly to customer requests and help ensure timely resolution and customer satisfaction.
• Escalate complaints and service-related issues promptly.
• Communicate clearly and effectively with internal teams and stakeholders.

Additional Information

• Employment type: Full-time
• Location: Dubai, UAE