Customer Relationship Officer (For Future Openings)

Role Overview

Customer Relationship Officer at Emirates NBD, based in the UAE. This is a future opening.

Company Overview

Emirates NBD is a market leader across the MENAT (Middle East, North Africa and Türkiye) region with a presence in 13 countries, serving over 9 million customers. Emirates NBD is the leading financial services brand in the UAE with a Brand value of approximately USD 4 billion. The company serves customers through a range of banking products and services including retail banking, corporate & institutional banking, Islamic banking, investment banking, private banking, asset management, global markets and treasury, and brokerage operations. Emirates NBD is a key participant in the global digital banking industry, with 97% of all financial transactions and requests conducted outside of branches. The company operates Liv, the lifestyle digital bank by Emirates NBD, which has over half a million users and is the fastest-growing digital bank in the region.

Role Purpose

Provide consistently excellent service to Priority Banking customers for their banking needs. The objective is to improve customer profitability and loyalty to the bank through exceptional service delivery.

Key Responsibilities

Client Satisfaction & Service Quality

• Ensure client satisfaction and service quality levels at the branch by meeting clients' expectations consistently.
• Take full responsibility and ownership for Priority Banking customer service at the branch.
• Avoid any staff complaints from customers as this affects overall segment performance.

Request & Documentation Management

• Validate and track TTs requests, FDs Requests and Account Maintenance requests in track BPM.
• Check for completeness of documentation and tracking in track soft while performing Account opening and Credit card application.
• Liaise with compliance and various other departments for following up and submission of documents or relevant matters.

Case & Performance Management

• Action and Review of CRM cases assigned to Priority Banking Centers.
• Set and track sales account targets.

Qualifications & Experience

• University Degree in Business or Finance.
• 1–2 years of work experience, preferably in a processing, back office, or Customer Services function within a bank.

Skills & Competencies

• Experience in Finacle, Fin One, MS Excel and MS Office.

Additional Information

• Flexible work policy allows working from home whenever it suits.
• Extremely competitive rewards, benefits and perks are provided.
• Professional development opportunities available to accelerate career growth.