Customer Interaction Center Representative - (UAE National )

Role Overview

Customer Interaction Center Representative at Al Tayer Group, Dubai, UAE. This role serves UAE National candidates.

Role Purpose

To welcome customers with courtesy, answer phone calls efficiently, and provide necessary support to enhance customer comfort and satisfaction while they await service from relevant personnel.

Key Responsibilities

Customer Service & Support

• Provide efficient and courteous handling of customers in person or over the phone.
• Deliver necessary information, service booking, and guidance to customers.
• Call customers to gather follow-up feedback on their visits to ATM.
• Direct customers to the relevant advisor who will attend to them.

Reception & Environment Management

• Welcome service customers with efficiency and courtesy by arranging seating and maintaining comfort until the Service Advisor is available.
• Arrange for customers to be attended to at a quick pace to reduce waiting time and enhance customer satisfaction.
• Ensure cleanliness and hygiene are maintained in the reception area and essential housekeeping standards are adhered to in order to represent an appropriate corporate image.
• Support the reception in managing courtesy vehicles.

Telemarketing & Campaigns

• Participate in telemarketing activities during campaigns.

Qualifications & Experience

• High school Certificate.
• 1–2 years relevant experience.

Skills & Competencies

• Customer service skills or certification (advantage).
• Exposure to multicultural environment.
• Excellent communication skills.
• Well groomed with pleasant personality.