Customer Experience Agent

Role Overview

Customer Experience Agent at Maersk. This is an administrative stream role providing skilled technical, administrative, or operational support within the Customer Experience function.

Role Purpose

Deliver customer-facing services to onboarded customers in the Maersk environment. The role executes specialized work to support operations within defined boundaries, applying established standards while exercising independent judgment on tasks of limited scope and complexity.

Key Responsibilities

Customer Management

• Manage customer channels and communication.
• Onboard customers and manage customer relationships.
• Manage cases and customer inquiries.

Contract and Dispute Management

• Handle contract and dispute management activities.

Operations

• Perform skilled technical, administrative, or operational tasks to support operations.
• Execute work within established processes and guidelines.
• Escalate non-routine problems to more experienced colleagues or supervisors as needed.

Qualifications & Experience

• Limited job and business knowledge required at time of hiring.
• Skills developed through job-related training and on-the-job experience within a specific job discipline.

Skills & Competencies

• Knowledge of standardized work routines and methods.
• Ability to exercise independent judgment within defined boundaries and guidelines.
• General factual and informational knowledge in relevant areas.

Additional Information

Maersk is committed to a diverse and inclusive workplace and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. Qualified applicants with criminal histories will be considered in a manner consistent with all legal requirements.

Maersk will provide reasonable adjustments and accommodations during the application, hiring, and job performance processes. For requests, contact accommodationrequests@maersk.com.