Job description
Role Overview
Customer Care Representative at FedEx, Dubai, UAE. This is a regular position with 48 scheduled weekly hours on a rostered shift schedule. The role is currently open to UAE Nationals only.
Company Overview
MER FedEx Express Intl BV DXB. FedEx is committed to building a diverse, equitable and inclusive workforce, and offers equal opportunities, fairness and respect to all regardless of race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state or local laws.
Role Purpose
Deliver customer care services by completing defined processes and procedures to deadline with accuracy, completeness, and compliance to internal and external standards. Identify anomalies as they arise, apply judgment based on rules and procedures to resolve issues, and escalate complex matters to senior team members.
Key Responsibilities
Operations and Service Delivery
- Execute defined processes and procedures to deadline.
- Ensure accuracy and completeness of all work output.
- Comply with relevant internal and external standards.
Problem Resolution
- Identify anomalies as they arise.
- Apply judgment based on established rules and procedures to resolve issues.
- Escalate complex issues to senior team members.
Skills & Competencies
- Interpersonal skills
- Written communication skills
- Verbal communication skills
- Team working skills
- Microsoft Office proficiency
- PC skills
- Problem solving skills
Additional Information
- Posting start date: 23 September 2026
- Posting close date: 30 October 2026
- Applications must be submitted prior to close date; the job will close at 12am on the posting close date.
- Candidates will be required to work on a rostered shift schedule.
- Career mobility and development opportunities including advancement, location transfer, training and leadership programs.
- Competitive benefits package with opportunities for flexible work arrangements and well-being support programs.
- FedEx will reasonably accommodate team members and third parties with physical and mental disabilities.