Customer Care Representative

Role Overview

Customer Care Representative at Majid Al Futtaim, MAF LifeStyle division, Customer Care department.

Role Purpose

The Customer Care Representative maximizes company sales growth and profitability by overseeing daily routines, coaching and developing associates to achieve better performance.

Key Responsibilities

Customer Service Operations

• Process all customer requests accurately and efficiently.
• Focus on meeting customer expectations by utilizing all resolution options.
• Communicate all personnel, operational, and product issues to the appropriate Contact Center supervisor or manager.

Team Coordination & Communication

• Communicate pertinent information to all Contact Center associates.
• Communicate effectively and efficiently with all company associates and business contacts.
• Promote a keen sense of teamwork by working together safely, effectively, respectfully and efficiently with all associates.

Leadership & Development

• Actively participate in regular team meetings and leadership meetings as required.

Qualifications & Experience

• High School Certificate.
• Minimum 1 year of experience in Customer services.
• Retail or sales background.

Skills & Competencies

• English and Arabic speaker.