Customer Care Representative

Role Overview

Customer Care Representative at Majid Al Futtaim (MAF LifeStyle), Customer Care department.

Role Purpose

The Customer Care Representative is responsible for maximizing company sales growth and profitability by overseeing daily routines, coaching, and developing associates to achieve better performance.

Key Responsibilities

Customer Service & Resolution

• Process all customer requests accurately and efficiently.
• Focus on meeting customer expectations by utilizing all resolution options.

Communication & Escalation

• Communicate all personnel, operational, and product issues to the appropriate Contact Center supervisor or manager.
• Communicate pertinent information to all Contact Center associates.
• Communicate effectively and efficiently with all company associates and business contacts.

Team & Leadership

• Actively participate in regular team meetings and leadership meetings as required.
• Promote a keen sense of teamwork by working together safely, effectively, respectfully, and efficiently with all associates.

Qualifications & Experience

• High School Certificate.
• Minimum 1 year of experience in Customer Services.
• Retail or sales background.

Skills & Competencies

• English speaker.
• Arabic speaker.