Job description
Role Overview
CS & Operations Coordinator (UAE National) at Riaget, part of Richemont.
Company Overview
Piaget has been committed since 1874 to bringing the spirit of Luxury to life through a constant quest for creativity, unlimited innovation, and respect for excellence. The company operates as a fully integrated Manufacture mastering watchmaking and high jewelry know-how. Piaget excels in everything that is rare, precious and exceptional. The founder's motto—Always do better than necessary—remains the guiding principle for all colleagues across the world.
Role Purpose
Perform clerical and operational duties including document processing, record keeping, report compilation, and information management. At more senior levels, supervise and coordinate the work of other clerks. Support transversal HR projects and operational delivery aligned with organizational standards.
Key Responsibilities
Project Planning & Coordination
- Plan, organize, and coordinate transversal HR projects, ensuring alignment with costs, quality, and time constraints.
- Manage the production of detailed project and workstream plans, identifying all necessary activities and resources to achieve project objectives in compliance with the organization's project management framework.
- Develop and approve short- to medium-term work schedules to meet planned commitments, including managing overtime and additional resources.
Requirements & Analysis
- Identify, elicit, and analyze project requirements, ensuring their completion and alignment, and manage these requirements throughout the project lifecycle.
- Lead the delivery of comprehensive information gathering, analysis, and stakeholder consultation activities, specifying and negotiating project deliverables.
Stakeholder Management
- Develop and execute stakeholder engagement strategies to foster effective working relationships and address stakeholder needs and concerns.
- Contact customers, suppliers, or organization employees outside the immediate work area to exchange information.
Risk & Issue Management
- Evaluate and address project risks, issues, dependencies, and constraints, escalating as needed and implementing solutions to mitigate concerns.
- Conduct and facilitate assurance reviews, addressing any issues identified to ensure project delivery according to time, budget, and quality standards.
Reporting & Documentation
- Prepare and present project review reports and presentations, including key information, commentary, and recommendations for stakeholder evaluation and decision-making.
- Organize and prepare complex documents using various applications, and gather and summarize data for special reports.
- Compile regular and special reports, drawing data from a variety of sources within and outside the department.
- Receive, classify, reconcile, consolidate, and/or summarize documents and information.
- Maintain record of documents processed and control to ensure completion.
- Provide documentation and training for successful transition to business as usual, and record lessons learned for future projects.
Resource & Budget Management
- Manage project resources, proactively controlling costs, providing forecasts, and presenting variances with explanations at review points.
Team Leadership & Development
- Lead and mentor a small- to medium-sized project team, communicating project vision and outcomes, coordinating team actions, and facilitating team development through training and coaching.
- Supervise and coordinate the work of other clerks.
Process Improvement
- Implement innovative processes to improve existing operations and ensure continuous improvement.
Professional Development
- Participate in professional development activities, maintain external professional accreditation, and stay informed on technology, regulations, and industry best practices.
Qualifications & Experience
- Upper Secondary School qualification.
- Basic experience with simple office and operational systems.