CRM Representative

Role Overview

CRM Representative at Galadari Brothers. This role supports the expansion of the Car Bodyworx service business to potential fleet and corporate customers.

Role Purpose

To drive growth in the Car Bodyworx service business by identifying and engaging fleet, corporate, and government customers, managing CRM campaigns, and maintaining customer relationships through targeted outreach and service offerings.

Key Responsibilities

Business Development & Customer Acquisition

• Contact rent-a-car companies, fleet customers, insurance companies, and government establishments to identify potential service business opportunities.
• Assist in developing customized service packages for fleet and corporate customers.
• Contact lapsed customers and offer them special prices and packages to encourage their return.
• Promote service contracts and extended warranties to retail customers.

Campaign Management & Execution

• Execute CRM campaigns as per management instructions.
• Ensure full tracking of executed campaigns.
• Liaise with various stakeholders to help create meaningful reports on campaign performance.
• Gather competitors' pricing and campaign information.

Reporting & Administration

• Prepare and submit daily, weekly, and monthly reports to the Service Manager.
• Follow up with customers regarding overdue payments based on requests from CCD.

Stakeholder Coordination & Customer Service

• Assist the Service Manager in day-to-day coordination with other departments.
• Handle and communicate with customers regarding problems and complaints.

Additional Duties

• Execute any relevant ad-hoc duties and special projects assigned by Management.

Qualifications & Experience

• Bachelor's degree in marketing or communications is desirable.
• Two to three years of experience in administrative support activities is an advantage.

Skills & Competencies

• Excellent verbal and written English communication skills.
• Proficiency in Arabic and English, both written and verbal.
• Strong experience with Campaign Management and Marketing Automation Platforms.
• Proficient in Microsoft Office, including Outlook, Word, Excel, and PowerPoint.
• Strong interpersonal and communication skills.
• Ability to meet deadlines.