Job description
Role Overview
Crew Scheduler at Etihad Airways, Abu Dhabi, United Arab Emirates. UAE Nationals are encouraged to apply.
Company Overview
Etihad Airways is the UAE's national airline, operating from a hub in Abu Dhabi and connecting people across continents and cultures. The organization is pursuing its "Journey 2030" ambition to double its fleet, expand its network, and grow its people for a new era of excellence.
Role Purpose
The Crew Scheduler plays a critical role in ensuring seamless airline operations by managing crew activities and supporting the safe, efficient, and reliable delivery of the flight network. The position sits at the heart of operations, proactively resolving operational challenges, coordinating with multiple stakeholders, and managing crew resources effectively while maintaining the highest safety and regulatory standards.
Key Responsibilities
Daily Operations & Monitoring
- Monitor and manage daily crew operations to ensure uninterrupted flight schedules and operational excellence.
- Utilize standby crew effectively to maintain network reliability and operational continuity.
Disruption Management & Contingency Planning
- Proactively identify potential disruptions affecting crew rosters and implement effective contingency plans to minimize operational impact.
- Resolve operational issues in collaboration with Operations Control, Crew Planning, Airport Operations, and other key stakeholders.
Compliance & Regulatory Standards
- Ensure compliance with Civil Aviation Regulations, company policies, operating manuals, and established procedures.
Crew Coordination & Communication
- Coordinate and communicate professionally with flight and cabin crew through various communication channels, providing timely support and guidance.
- Manage crew legality, utilization, fatigue, overtime, and operational requirements to maintain safety, efficiency, and employee satisfaction.
Records & Continuous Improvement
- Maintain accurate operational records and support continuous improvement initiatives within the Crew Operations function.
Qualifications & Experience
- Diploma, bachelor's degree, or equivalent qualification in a related field.
- Minimum 2 years of experience within airline operations.
- Good understanding of airline operational procedures and regulatory requirements.
Skills & Competencies
- Strong problem-solving and decision-making skills.
- Excellent communication and stakeholder management abilities.
- Ability to work effectively under pressure and manage multiple priorities in a dynamic operational environment.
- Proficiency in MS Office applications and operational systems is an advantage.
Additional Information
Interviews are conducted face-to-face or via video/telephone. Etihad Airways will never ask for personal information, bank details, or payment during the recruitment process.