Credit Controller - Fixed-Term Contract (Maternity Cover)

Role Overview

Credit Controller - Fixed-Term Contract (Maternity Cover) with John Crane, a business of Smiths Group, located in Jebel Ali Free Zone, Dubai. This is a 6-8 month contractual assignment.

Company Overview

John Crane is a global leader in mission-critical flow control solutions for energy and process industries. The company provides mechanical seals and systems, couplings, filtration systems, and predictive digital monitoring technologies. John Crane operates a global network of more than 200 sites in over 50 countries and employs more than 6,000 people worldwide.

John Crane is part of Smiths Group, a London Stock Exchange-listed company with over 170 years of heritage in engineering. Smiths employs approximately 16,000 colleagues in over 50 countries and serves four global markets: energy, security & defence, space & aerospace, and general industrial.

Role Purpose

Develop, implement, and maintain an effective and professional credit control system while supporting the organization's cash flow and accounts receivable objectives.

Key Responsibilities

Accounts Receivable Management

• Maintain up-to-date customer billing accounts
• Maintain accounts receivable customer files
• Monitor the outstanding sales balances falling due and contact customers before balances become overdue to confirm payments
• Monitor credit limits

Collection Activities

• Follow up, collection, and allocation of payments
• Carry out invoice dispatch to customers, collection, and reporting activities according to specific deadlines
• Prepare bank deposits
• Prepare collection cash forecast for each month in advance
• Monitor the cash forecast for each month to plan collection targets
• Manage outstanding sales balances and initiate proceedings where required to ensure outstanding debts are brought to a satisfactory conclusion

Credit Monitoring & Assessment

• Perform credit checks on new customers and periodically for existing customers
• Monitor customer account details for non-payments, delayed payments, and other irregularities
• Identify changes in payment patterns and propose action to avert indebtedness
• Propose write-off of irrecoverable debt and determine bad debt provisioning

Account Reconciliation & Processing

• Reconciliation of accounts
• Follow established procedures for processing receipts and cash
• Process adjustments
• Investigate and resolve customer queries

Customer Communication

• Communicate with customers via phone, email, mail, or in person
• Respond to customer inquiries and resolve discrepancies

Credit Control Procedures & Enhancement

• Review the company credit control procedure and develop and implement enhancements where required
• Keep the company up to date with new credit management procedures and techniques
• Assist in developing and implementing a Direct payment system

Qualifications & Experience

• Bachelor's or Master's Degree in Accounting, Finance, or a related field
• 3-6 years of experience in Credit Control, Accounts Receivable, Collections, or a similar finance role
• Experience working in a multinational and multicultural environment

Skills & Competencies

• SAP experience required
• Advanced knowledge of finance software applications, databases, and spreadsheets
• Strong proficiency in Microsoft Office, particularly Excel
• Fluent English required
• Arabic and/or French language skills are advantageous

Additional Information

• Contract type: Fixed-term, 6-8 months (maternity cover)
• Location: Jebel Ali Free Zone, Dubai
• Candidates must have valid UAE work authorization
• Candidates must be available to work in Dubai
• Candidates must have their own resident Visa for this position
• This role does not include supervisory responsibilities
• Smiths Group is committed to diversity and inclusion through employee resource groups (ERGs) including Veterans, Pride Network, Black Employee Network, Women@Work Network, and Neurodiversity
• Annual recognition through the Smiths Excellence Awards and Smiths Day
• Competitive compensation and benefits package
• Smiths Group will never request payment during the hiring process; apply only through the official Careers - Smiths Group plc website