Credit & Collections Specialist

Role Overview

Credit & Collections Specialist at Signify. The role manages customer accounts to ensure timely payments and reduce outstanding debts, communicating effectively with clients to resolve billing issues and negotiate payment plans while monitoring payment activities and updating records to maintain accurate financial data.

Company Overview

Signify is a leader in connected lighting and the Internet of Things, breaking new ground in data analytics, AI, and smart solutions for homes, offices, cities, and beyond. With a 125+ year legacy, the company operates globally across 70+ countries with 27,000+ employees and is committed to sustainability, continuous learning, creativity, and diversity and inclusion.

Role Purpose

Manage customer accounts to ensure timely payments and reduce outstanding debts through effective communication, payment negotiation, and accurate record-keeping while maintaining compliance with legal and regulatory requirements.

Key Responsibilities

Accounts Receivable & Collections

• Monitor accounts receivable to identify overdue payments and initiate collection efforts.
• Contact customers via phone, email, or mail to request payment and provide account information.
• Contact customers to discuss overdue payments and develop repayment plans.
• Negotiate payment arrangements and settlements within company policies to recover owed funds.

Dispute Resolution & Collaboration

• Collaborate with internal departments to address billing discrepancies and resolve disputes.
• Work closely with the cash app team, CommOps and KAMs to address disputes and escalations.
• Reconcile customer accounts and provide insights to stakeholders.

Record-Keeping & Compliance

• Maintain accurate records of collection activities and customer communications in the system.
• Ensure compliance with legal and regulatory requirements related to debt collection practices.

Reporting

• Prepare reports on collection status, outstanding debts, and recovery rates for management review.
• Report on collection progress and results.

Qualifications & Experience

• Bachelor's degree in Finance, Accounting, Business Administration, or a related field.
• Minimum of 3-4 years of experience in accounts receivable, collections, credit management, or sales support, demonstrating proficiency in managing overdue payments, negotiating settlements, and resolving billing disputes.
• Certification in Credit and Collections (e.g., Certified Credit and Collection Professional) or equivalent is preferred.

Additional Information

• Signify offers career growth with coaching and mentoring, learning and development opportunities tailored to individual progression needs, and a diverse and inclusive workplace environment.