Job description
Role Overview
Corporate Operations Specialist at Unifonic, based in Saudi Arabia. This role manages day-to-day HR operations, government relations, local labor compliance, office administration, and vendor management, serving as the primary operational anchor for the Saudi Arabia team.
Company Overview
Unifonic is a Great Place to Workยฎ recognized AI-native customer experience platform purpose-built for emerging markets. With more than 25 years of conversational AI research and development, the company serves over 5,000 enterprises across MENA and is pioneering sovereign, agentic AI through its Agentic Studio platform. The People Department is dedicated to attracting, developing, and retaining the best talent in the industry, responsible for all aspects of people including recruiting, onboarding, training, development, and fostering a culture of collaboration and continuous improvement.
Role Purpose
Ensure smooth onboarding, full regulatory compliance across government portals, and exceptional employee support while managing relationships between the company and Saudi regulatory authorities, office administration, and vendor operations.
Key Responsibilities
Government Relations & Compliance
- Manage relationships between the company and Saudi regulatory authorities in full compliance with Saudi Labor Law.
- Execute all operational tasks on government portals, including Qiwa, Mudad, Muqeem, and GOSI.
- Handle the end-to-end Iqama process, including new issuance for Saudi joiners, renewals for existing employees, and exit/re-entry visa processing.
- Lead business visa and work visa processing for new joiners and visitors to the Saudi Arabia office.
- Ensure all company official documents, licenses, and commercial registrations are renewed on time.
Employee Support & Onboarding
- Support onboarding workflows and administrative setup for all new joiners in Saudi Arabia.
- Handle employee requests and inquiries across offices, delivering complete resolutions within designated SLAs.
- Oversee medical insurance administration, including employee additions, deletions, tier updates, and policy renewals.
Office Administration & Facilities
- Maintain the Saudi office facilities, oversee office supplies, inventory management, and ensure a well-stocked, professional workspace.
- Manage petty cash handling, tracking, and monthly reconciliation.
Vendor & Financial Management
- Process and handle vendor invoices, ensuring accurate record-keeping and timely processing.
- Build and maintain strong relationships with vendors, landlords, and service providers to support smooth operations.
Travel Coordination
- Arrange business travel logistics for team members across all levels, including flight bookings, hotel accommodations, local transportation, per diem management, and venue/event coordination.
Additional Information
- Full details are available on the employer's original posting.