Coordinator-Facilities Management Soft Services

Role Overview

Coordinator – Facilities Management Soft Services with Transguard Group in Dubai. This role assists the Operations Manager and Account Manager in delivering contractual FM provisions related to Soft Services, ensuring time-bound and quality service aligned with contractual requirements. The Coordinator manages a diverse cleaning team across multiple sites, handles record-keeping and administrative activities, and plays a critical role in ensuring smooth and efficient cleaning operations while maintaining high standards of cleanliness and hygiene and delivering exceptional customer satisfaction.

Role Purpose

To coordinate and support the delivery of soft services facilities management across multiple sites, ensuring contractual obligations are met, cleaning teams are effectively managed, operational challenges are resolved, and customers receive consistent, high-quality service.

Key Responsibilities

Financial

• Ensure daily deployments are maintained as per contract.
• Ensure invoices and client approvals are shared within stipulated timeframes.
• Maintain contractual KPIs as per scope.
• Provide efficient and effective coordination for smooth Integrated Facilities Services (IFS) operations.

Customer

• Coordinate with all internal stakeholders for new contract mobilization.
• Maintain healthy and effective business communication with internal departments and clients.
• Address client escalations and operational needs with timely action.
• Identify and address operational challenges or issues, implementing solutions to improve efficiency.
• Manage resources and ensure smooth operations at all sites.
• Ensure regular cleaning audits are carried out on all contracts.

Process

• Create work schedules in line with contractual scope for seamless delivery.
• Report any service variations to contract to the Operations Manager.
• Utilize CAFM systems effectively on required contracts.
• Maintain all records relating to Disciplinary Action, incident reports, and Annual leave, ensuring collation and referencing.

Innovation

• Identify and implement technology solutions.
• Improve cleaning effectiveness by developing new cleaning methods.
• Create customized cleaning solutions.

Qualifications & Experience

• 2–3 years' experience in a similar capacity.
• BICS certification or equivalent certification.
• Valid UAE driving license.

Skills & Competencies

• Good English written and communication skills.
• Extensive knowledge of computer and reporting systems.
• Good knowledge of cleaning operations including machines, chemicals, and other processes.