Controls Execution Manager (UAE Nationals only) - DUBAI

Role Overview

Controls Execution Manager, Citi, Dubai. UAE Nationals only.

Role Purpose

The Controls Execution Manager supports sales governance, surveillance, control testing, and business administration activities. The role executes control assessments, identifies emerging risks and trends, drives corrective actions, and supports vendor governance and sales monitoring programs.

Key Responsibilities

Control Execution & Assessment

• Execute Manager's Control Assessments (Risk & Controls Self Assessment), Standard Periodic Testing, Control Design Assessment (CDA) and self-assessments, ensuring timely completion, quality reviews, and remediation tracking.
• Conduct data analysis to identify trends, control gaps, and opportunities to strengthen the sales surveillance framework.
• Demonstrate sound risk judgment and ensure compliance with applicable laws, regulations, policies, and procedures.

Surveillance & Monitoring

• Perform sales surveillance reviews including mystery shopping activities in accordance with regulatory and internal requirements.
• Ensure surveillance sampling and monitoring activities are executed in line with country and regional procedures.
• Manage and support the in-country sales practice review program.

Issue & Corrective Action Management

• Track, monitor, and support closure of issues and corrective action plans.
• Proactively identify areas of focus and enhancements.

Reporting & Stakeholder Communication

• Prepare MIS, dashboards, presentations, and monthly updates for senior management on sales controls and surveillance outcomes.
• Partner with Sales, Compliance, Risk, and Operations teams to strengthen control effectiveness and governance standards.

Vendor Governance

• Support vendor governance activities, including KPI monitoring, payment tracking, performance reviews, and service oversight.

Business Support

• Assist with transition initiatives, special projects, resource planning, and other business support activities.
• Execute key controls requirements and support the protection of the firm's reputation, clients, and assets through effective governance and surveillance practices.

Qualifications & Experience

• Bachelor's degree in Business, Finance, Risk Management, Accounting, or a related discipline.
• 3-5 years of relevant experience in controls, surveillance, risk management, compliance, audit, operations, or sales governance.
• Experience working with outsourced vendors, governance frameworks, transition projects, and KPI management.

Skills & Competencies

• Strong analytical, reporting, problem-solving, and stakeholder management skills.
• Proficiency in Excel, PowerPoint, and data analysis tools.
• Strong understanding of risk and control principles, issue management, and regulatory compliance requirements.
• Ability to adapt to emerging regulatory and controls environment.

Additional Information

• Full-time position.
• Preferred background in Operations, Internal Audit, Risk & Controls, Business Monitoring, or Compliance functions.
• Prior experience with consulting firms (e.g., Big 4 or similar advisory organizations) in audit, controls testing, risk advisory, or operational excellence engagements is an advantage.
• Exposure to financial services, consulting, sales governance, or regulatory environments is desirable.
• Citi is an equal opportunity employer and provides reasonable accommodations for persons with disabilities.