Compliance Officer - UAE National

Role Overview

Compliance Officer – UAE National at Etihad Airways, Abu Dhabi. The role supports the Compliance Monitoring Program through administration, quality control, and logistics of compliance monitoring activities, alongside management of the electronic audit information management system and training delivery.

Company Overview

Etihad Airways is the UAE's national airline, operating from Abu Dhabi as its hub. The organization connects people across continents and cultures and is pursuing the "Journey 2030" ambition to double its fleet, expand its network, and grow its workforce.

Role Purpose

The Compliance Officer ensures the integrity and timeliness of the Compliance Monitoring Program by administering audit systems, maintaining records, coordinating audit activities between stakeholders, and delivering training on audit management databases to Etihad personnel.

Key Responsibilities

Audit Information Management System

• Maintain the Audit Information Management System in line with established KPIs, updating it within 3 working days of receiving changes.
• Administer and review the Audit Information Management System weekly to ensure accuracy and current status of all audits, findings, and actions.
• Analyze data in the Audit Information Management System to identify trends and issues, managing audit performance.

Quality Assurance & Control

• Perform quality control on audit monitoring activities and record keeping in accordance with established procedures.
• Review audit reports received from the audit team, conducting quality control to ensure content, layout, and compliance with Compliance Monitoring standards.
• Ensure audit findings are raised against objective evidence and standards defined in the audit checklist.
• Monitor the Quality Assurance Audit inbox daily and issue reminders to auditees and auditors as necessary.

Audit Planning & Logistics

• Plan and manage Operations or Technical audits, including logistics, follow-up, and closure.
• Establish monthly plans in agreement with auditors and auditees.
• Prepare the audit pack in coordination with the relevant Compliance Monitor (CM); issue the Audit Briefing to auditors and auditees as required.

Stakeholder Coordination

• Act as the focal point of contact between auditors and auditees during the preparation, follow-up, and closure of all audits.
• Communicate internal and external audits; compile and issue reports, monthly audit/findings status, and publications to all business partners.
• Provide CMs with periodic status reports and advise them of any changes necessary to facilitate the audit schedule.
• Liaise closely with the respective CM and Head of Compliance Monitoring (HCM).

Corrective & Preventive Actions

• Monitor corrective and preventive actions to rectify deficiencies identified during audits.
• Support the effective management of audit follow-up actions.

Record Keeping

• Ensure records from monitoring activities are maintained as per defined timelines and quality standards.
• Maintain proper record keeping in accordance with established procedures.

Additional Duties

• When authorized by auditors, CM, or HCM, perform required tasks in the audit database on their behalf to ensure timely completion.
• Deliver audit management database training to Etihad personnel.
• Perform additional duties and responsibilities as reasonably expected.

Qualifications & Experience

• University degree (preferred).
• At least 4 years of airline experience.

Skills & Competencies

• Knowledge of Compliance Monitoring Systems, framework, and audit techniques.
• Knowledge of documentation and record keeping.
• Fluency in English language.
• High standard of computer literacy, including Microsoft Office applications.

Additional Information

This is a UAE National position. Full details are available on the employer's original posting.