Complex Security Office - Four Points by Sheraton Sheikh Zayed Road

Role Overview

Complex Security Officer at Four Points by Sheraton Sheikh Zayed Road, operated by Marriott International, located on Sheikh Zayed Road.

Company Overview

Four Points by Sheraton is a Marriott International brand that blends timeless classics with modern details, creating spaces where business meets pleasure and travelers experience local hospitality. The property welcomes all team members and guests in a friendly, genuine, and approachable environment.

Role Purpose

Protect property assets, guests, and employees by conducting comprehensive security patrols, monitoring surveillance systems, responding to incidents, and maintaining a safe operational environment across all areas of the hotel.

Key Responsibilities

Patrols and Access Control

• Patrol all areas of the property.
• Assist guests with room access.
• Lock property entrances when required.
• Escort any unwelcome persons from the property without interrupting the orderly flow of property operation.

Surveillance and Monitoring

• Monitor Closed Circuit Television systems.
• Monitor perimeter alarm systems.
• Monitor duress alarms.
• Monitor fire life safety systems.

Inspections and Hazard Management

• Conduct daily physical hazard inspections.
• Resolve safety hazard situations.
• Visually inspect tools, equipment, or machines to identify defects.

Incident Response and Investigation

• Respond to accidents and contact Emergency Medical Services or administer first aid and CPR as required.
• Assist guests and employees during emergency situations.
• Notify appropriate individuals in the event of accidents, attacks, or other incidents.
• Defuse guest and employee disturbances.
• Call for outside assistance if necessary.
• Report to scenes of vehicle accidents and thefts.
• Call for assistance using proper code responses.
• Conduct investigations and gather evidence.
• Conduct interviews with relevant parties.

Reporting and Documentation

• Complete incident reports to document all Security and Loss Prevention related incidents.
• Complete a Loss Prevention shift summary and daily activity report.
• Maintain confidentiality of all Security, Loss Prevention, and property reports and documents.
• Release information only to authorized individuals.

Guest and Employee Service

• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests' service needs.
• Assist individuals with disabilities.
• Thank guests with genuine appreciation.
• Handle all interruptions and complaints.

Compliance and Safety

• Follow all company policies and procedures.
• Report accidents, injuries, and unsafe work conditions to manager.
• Complete safety training and certifications.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information.
• Protect company assets.
• Comply with quality assurance expectations and standards.

Communication and Collaboration

• Speak with others using clear and professional language.
• Prepare and review written documents accurately and completely.
• Develop and maintain positive working relationships with others.
• Support team to reach common goals.

Qualifications & Experience

• High school diploma or G.E.D. equivalent.
• No related work experience required.
• No supervisory experience required.
• Some states may have additional licensing or registration requirements to be considered for this position.

Skills & Competencies

• Enter and locate work-related information using computers and point of sale systems.
• Read and visually verify information in a variety of formats, including small print.
• Move at a speed required to respond to work situations, including running, walking, and jogging.
• Stand, sit, or walk for an extended period of time or for an entire work shift.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
• Move, lift, carry, push, pull, and place objects weighing in excess of 75 pounds with assistance.
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• Move through narrow, confined, or elevated spaces.
• Move over sloping, uneven, or slippery surfaces as well as up and down stairs and service ramps.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.

Additional Information

• Perform other reasonable job duties as requested by Supervisors.
• Marriott International is an equal opportunity employer, welcoming all and providing access to opportunity regardless of disability, veteran status, or other basis protected by applicable law.