Collaboration Operations Specialist

Role Overview

Collaboration Operations Specialist at Islamic Development Bank, located at IsDB Headquarters in Jeddah, Saudi Arabia. This is a fixed-term position at Job Grade E2 within the Technology Operations section of the Information Management and Disruptive Technology Department, reporting to the President's Complex.

Role Purpose

To implement, operate, and support IsDB collaboration solutions and platforms—both on-premise and in the cloud—according to IT policies, processes, standards, and guidelines. The role manages the end-to-end operations lifecycle including design, deployment, administration, monitoring, and support to ensure availability, performance, and security that enables internal and external stakeholders to communicate and collaborate securely.

Key Responsibilities

Design and Implementation

• Design and implement the overall landscape for collaboration solutions and platforms on-premise and in cloud based on industry standards and best practices.
• Deploy, administer, operate, monitor, and support collaboration solutions to meet operational business needs and achieve availability, performance, and security requirements with target SLAs and KPIs.
• Supervise the implementation and integration of collaboration components aligned with enterprise and solution architecture.

Vendor and Third-Party Management

• Support the selection, coordination, partnering and consultation with collaboration solution vendors to ensure appropriate third parties are selected for implementation, enhancement, operations, and support.
• Supervise third parties delivering collaboration solution operations and monitoring services to ensure compliance with SLAs, process adherence, and innovation to achieve operational objectives.
• Support end-to-end procurement of collaboration platforms and services to ensure best value for IsDB.
• Manage and coordinate with third-party solution and service providers.

Operations and Performance

• Analyze collaboration platforms performance and develop solutions with action plans to enhance and tune performance to meet SLAs and KPIs.
• Supervise the monitoring and troubleshooting of incidents related to IsDB collaboration platforms to meet incident resolution targets within agreed-upon SLAs.
• Manage the transition from collaboration solution design and deployment to operations and ensure smooth handover from implementation phase to operations and support phases.

Security and Access Management

• Ensure the development, implementation, maintenance and review of appropriate security roles and profiles to manage access to collaboration platforms and coordinate with relevant teams to ensure support for access issues.
• Coordinate with relevant teams to ensure that information security policies, processes, standards and guidelines are implemented and maintained for collaboration platforms.
• Ensure appropriate risk mitigation controls are in place in accordance with IsDB requirements.
• Design and implement security roles and profiles for collaboration solutions.
• Implement security controls according to industry standards for collaboration platforms and solutions.

Governance and Compliance

• Ensure appropriate tools, solutions, processes and procedures are developed, maintained and implemented to achieve performance targets, security controls, service levels and operational continuity.
• Establish controls to ensure that changes to collaboration platforms follow change management processes to minimize risk of disruption to production environments and ensure operational continuity.
• Develop and manage quality assurance plans related to collaboration platforms to ensure adherence to standards and best practices.
• Update and maintain recommended procedures, work methods and standards for collaboration solution operations including backup, security, monitoring, patching, release, deployment, and change management.

Resiliency and Backup

• Coordinate with relevant teams to plan, design, implement and test operational resiliency and disaster recovery configuration for collaboration solutions to ensure IsDB maintains the ability to continue business operations in the event of crisis or major incident.
• Develop backup and recovery strategies aligned with IT policy and ensure compliance for operations and testing of backups for collaboration solutions to protect IsDB data and provide assurance of recoverability from major incidents.

Communications and Stakeholder Engagement

• Develop and deliver communication and awareness campaigns using different channels and methods to disseminate knowledge and encourage adoption for efficient and effective usage of collaboration solutions.
• Support or lead communication with senior management, business stakeholders and department management through presentations and reports on plans, performance, SLAs, KPIs and incidents related to collaboration platforms operations and adoption.

Qualifications & Experience

• Master's degree in Computer Science, Engineering, Information Technology, or similar field.
• Minimum 5 years of experience in managing collaboration solutions and platforms based on Microsoft 365.

Skills & Competencies

• Strong knowledge and experience in end-to-end collaboration platform and solution implementation and operations.
• Strong knowledge and experience in IT service management including incident, problem, change, configuration, and availability management.
• Strong knowledge and experience in designing and implementing security roles and profiles for collaboration solutions.
• Strong experience in implementing security controls according to industry standards for collaboration platforms and solutions.
• Knowledge and experience in implementing operational resiliency for collaboration platforms and solutions.
• English: Mandatory.
• Arabic: Preferred.
• French: Preferred.

Additional Information

Closing date for applications: 11 November 2026.

Required documents: Resume/CV, copy of passport, academic certificate.

Current IsDB regular staff selected through the competitive selection process will retain their existing contract type and other terms and conditions.

IsDB does not request any payments from applicants at any stage of the recruitment process and does not request information on applicants' bank accounts.