Cluster Reservations Supervisor - InterContinental Hotel & Residences Abu Dhabi

Role Overview

Cluster Reservations Supervisor at InterContinental Hotel & Residences Abu Dhabi, IHG Hotels & Resorts, Abu Dhabi.

Role Purpose

Supervise daily reservations operations for the hotel and residences, ensuring accurate and efficient handling of all bookings while leading the reservations team to deliver exceptional guest service and maximize occupancy and revenue opportunities.

Key Responsibilities

Operations & Reservations Management

• Supervise daily reservations operations, ensuring all bookings are handled accurately and efficiently.
• Monitor room availability, rates, booking patterns, and reservation forecasts to maximise occupancy and revenue opportunities.
• Ensure all reservations, amendments, cancellations, and guest requests are processed accurately and in a timely manner.
• Maintain accurate reservation records and ensure compliance with hotel policies and brand standards.

Team Leadership & Development

• Lead, guide, and support the reservations team to deliver exceptional guest service.
• Support team training, performance monitoring, and continuous improvement of reservations procedures.

Stakeholder Coordination & Communication

• Coordinate closely with the Front Office, Sales, Revenue Management, and other departments to ensure seamless guest experiences.
• Ensure effective communication and coordination between the hotel and residences reservations operations.

Guest Service

• Handle guest enquiries, special requests, and reservation-related concerns professionally.

Qualifications & Experience

• Previous experience in hotel reservations, preferably in a supervisory role within a luxury hotel environment.
• Strong knowledge of hotel reservation systems and distribution channels.
• Good understanding of room inventory management, rate structures, and revenue optimisation.

Skills & Competencies

• Excellent communication, organisational, and problem-solving skills.
• A guest-focused approach with strong attention to detail.
• The ability to lead a team, manage priorities, and work effectively in a fast-paced environment.
• Proficiency in English; additional languages will be an advantage.

Additional Information

• Competitive salary and comprehensive benefits package.
• Impressive room discounts.
• Access to some of the best training in the business.
• IHG Hotels & Resorts provides equal employment opportunities without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
• myWellbeing framework supporting health, lifestyle, and workplace wellbeing.