Clinic Support Assistant

Role Overview

Clinic Support Assistant at NMC Healthcare. This role provides administrative and organizational support to clinic operations while maintaining the highest standards of confidentiality, professionalism and patient care.

Role Purpose

To ensure clinic efficiency and patient satisfaction by managing patient files, completing required documentation, and supporting the healthcare team with organized, flexible and compassionate service delivery.

Key Responsibilities

Patient Records & Documentation

• Assemble and prepare patient files.
• Complete forms attached to files, especially insurance approval forms prior to consultation.
• Maintain and respect confidentiality for patient, physician and personnel information.

Quality & Safety

• Participate in the organization's quality improvement and safety activities.
• Advocate for excellence in patient care and patient rights.

Team Collaboration & Communication

• Demonstrate effective communication and collaboration skills when interacting with patients, families and other healthcare team members.
• Develop and utilize professional collegial networking.
• Demonstrate respect, compassion and cultural sensitivity to patients, families and other hospital employees.

Operational Excellence

• Demonstrate flexibility, organization and the ability to function under stressful situations.
• Assume responsibility for own actions, decisions and behaviors.
• Demonstrate initiative in the performance of duties, requiring a minimum amount of supervision or guidance.
• Perform other related duties as assigned.

Professionalism

• Serve as a role model in exemplary behavior professionally and personally to ensure no criticism of nursing administration.
• Operate within general policies and goals, seeking direction only for guidance on policy issues.

Qualifications & Experience

• High school diploma or equivalent (some employers may require additional certification or training).