Client Relationship Management - Analyst

Role Overview

Client Relationship Management Analyst at Marsh, a global leader in insurance broking and risk advisory operating within the Employee Health & Benefits business.

Company Overview

Marsh is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps organizations design, place, and manage health and benefits programs that support employee wellbeing and help employers manage cost and risk.

Role Purpose

To strengthen client satisfaction and retention through excellent service support and data-driven insights by partnering closely with relationship leaders and internal stakeholders to ensure client needs are met efficiently, proactively, and consistently.

Key Responsibilities

Client Support

• Act as a primary point of contact for client inquiries.
• Coordinate timely resolution of client concerns.
• Ensure a strong client experience throughout all interactions.

Client Insights & Analysis

• Analyze client data and feedback to identify trends and insights.
• Identify improvement opportunities from data analysis.

Reporting

• Prepare periodic reporting on client satisfaction.
• Prepare periodic reporting on account performance.
• Prepare periodic reporting on relationship health for leaders and stakeholders.

Cross-Functional Collaboration

• Partner with internal teams including Sales, Marketing, and Operations.
• Align solutions and service delivery with client needs across departments.

Process Improvement

• Recommend enhancements to relationship management practices.
• Support implementation of operational efficiency improvements.
• Monitor industry trends, competitor activity, and best practices to support planning and continuous improvement.

CRM Documentation

• Maintain accurate, up-to-date records of interactions in the CRM system.
• Document feedback and action items in the CRM system.

Qualifications & Experience

• Bachelor's degree required.
• 2–5 years' experience in client relationship management, customer service, or an analytical client-facing role.
• Experience in Employee Health & Benefits strongly preferred.
• Bahraini nationality required.

Skills & Competencies

• Strong analytical and problem-solving skills with ability to translate data into actionable insights.
• Excellent written and verbal communication skills with a client-centric mindset.
• Proficiency in CRM tools and Microsoft Office including Excel, PowerPoint, and Word.
• Power BI knowledge is an advantage.
• Strong organization and attention to detail.
• Ability to prioritize in a fast-paced environment.
• Ability to work independently while collaborating effectively with multiple stakeholders.

Additional Information

• Competitive salary and benefits package.
• Professional development and growth opportunities.
• Collaborative, inclusive workplace that values diversity, innovation, and high performance.