Client Partner

Role Overview

Client Partner at Snap Inc. You will build and manage partnerships with brands and agencies to help them expand their digital presences on Snap.

Company Overview

Snap Inc is a technology company that operates Snapchat, a visual messaging app that enhances relationships with friends, family, and the world, and Specs Inc., a wholly-owned subsidiary dedicated to making computing more human. Snap also operates Bitmoji, Saturn, and other digital services. Snap believes the camera presents the greatest opportunity to improve the way people live and communicate and contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together.

Role Purpose

You will identify, secure, and manage client partnerships while ensuring the highest level of sales and operational customer service. You will develop strategic account approaches, educate clients on Snapchat products and best practices, and drive campaign performance and relationship growth across your book of business.

Key Responsibilities

Business Development & Account Management

• Identify, prioritize, and secure business opportunities.
• Create, own, and execute the strategic approach for each account in your assigned book of business with the intent to simultaneously unlock and elevate each relationship.
• Develop and implement best practices for client interaction, sales, and services.
• Ensure strong health of client relationships, identifying gaps where you do not have advocates and asking for internal support to elevate Snapchat with clients under your book.

Client Service & Partnership

• Ensure that clients receive the highest level of sales and operational customer service.
• Partner with cross-functional teams on structuring and executing strategic initiatives.
• Run Weekly Office Hours, QBRs, and top-to-top meetings, and manage senior level engagement sessions.
• Own a room, present dynamically and instill confidence to challenge clients in a kind, smart and creative way to ensure you are doing what is best for both businesses long-term.

Education & Strategy

• Educate clients on Snapchat products and best practices.
• Communicate and evolve a client's way of thinking to mirror success on Snap according to the Playbook & Planning Principals, while also balancing client goals.
• Create persuasive sales presentations using market trends and case studies.

Performance & Analytics

• Analyze campaign performance statistics and recommend performance enhancements.

Qualifications & Experience

• Bachelor's degree or equivalent preferred.
• 8+ years of marketing, brand advertising, media sales, and/or online advertising experience.
• Proven track record of growing top to bottom relationships with both clients and agencies.
• Proven track record of reaching and exceeding sales goals.

Skills & Competencies

• Extensive knowledge of social media, mobile apps, and digital and mobile marketing.
• Excellent communication and presentation skills.
• Ability to engage and partner with C-level executives.
• Ability to win the support of key stakeholders.
• Ability to perform well in a highly dynamic, rapidly changing environment.
• Team player and collaborator.
• Creative, outside-the-box thinker and strategist.
• Passion for Snap, marketing, and ability to build something from the bottom up.

Additional Information

• Ability to travel as needed.
• "Default Together" Policy: Expected to work in an office 4+ days per week.
• Snap is an equal opportunity employer committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. EOE, including disability/vets.
• Benefits include paid parental leave, comprehensive medical coverage, emotional and mental health support programs, and compensation packages that let you share in Snap's long-term success.
• Accommodations for disabilities or special needs are available upon request.