Client Lead

Role Overview

Client Lead at WSP Middle East, based in Abu Dhabi, UAE. The role supports ongoing regional commitments, including major programmes such as the new Riyadh Central Station, focusing on strengthening client relationships, driving work-winning efforts, ensuring excellent project delivery coordination, and contributing to strategic growth across the Middle East market.

Key Responsibilities

Strategic Client Leadership

• Lead, nurture, and grow relationships across priority accounts, ensuring continuous alignment with client objectives and WSP's value proposition.
• Act as a trusted advisor to senior client stakeholders, fostering long-term partnerships and anticipating future needs.

Account Strategy & Growth Enablement

• Develop and execute strategic account plans that leverage market intelligence, CRM insights, and sector trends to identify and advance new opportunities.
• Partner closely with internal business units to shape work-winning strategies, supporting pursuits, proposals, executive presentations, and commercial positioning.

Client Experience & Issue Resolution

• Collect, analyse, and act on client feedback, driving cross-functional collaboration to address issues and elevate overall satisfaction.
• Work alongside Project Directors, Technical Leads, and the Client Experience team to embed a consistently high-quality client journey.

Market Positioning & Strategic Contribution

• Contribute strategic insights to WSP's UAE growth agenda, informing market positioning, account prioritisation, and long-term business development planning.
• Strengthen WSP's brand presence in the UAE by championing best practices, sector knowledge, and client-centric delivery excellence.

Qualifications & Experience

• Bachelor's degree in Engineering, Project Management, Business, or a related field.
• Minimum 15 years' experience in client-facing, business development, or project delivery roles within engineering, construction, or the built-environment sectors.
• Demonstrated success in key account management, work-winning, or senior client relationship leadership.
• Strong understanding of the Middle East market landscape, industry dynamics, and regional delivery context (preferred).

Skills & Competencies

• Exceptional communication, influencing, and stakeholder management abilities.
• Proven capacity to build strategic, long-term partnerships.