Client Delivery Specialist (Project Based)

Role Overview

Client Delivery Specialist (Project Based) at Lucidya, located on-site at client offices. This is a 1-year project-based role embedded with a specific customer.

Company Overview

Lucidya is an AI-native platform for customer experience (CX) intelligence that manages entire customer lifecycles autonomously, from initial engagement through retention and growth. The platform uses proprietary NLU capabilities developed entirely in-house and trained on millions of multilingual conversations, equipping marketing, support, CX, and research teams to deliver personalized experiences that drive measurable improvements in customer satisfaction, retention, and lifetime value.

Role Purpose

You will be the on-site Lucidya representative at client offices, responsible for managing and coordinating the delivery of assigned client projects. You will work closely with client stakeholders and internal Lucidya teams to ensure smooth execution of project activities, timelines, and deliverables through day-to-day coordination, progress tracking, challenge resolution, and quality assurance.

Key Responsibilities

Project Delivery & Execution

• Own end-to-end delivery of assigned client projects, from kickoff through final handover.
• Lead project implementation activities for Lucidya's SaaS solutions in alignment with agreed scope.
• Act as the on-site Lucidya representative at the client office, managing day-to-day coordination and execution.

Planning & Tracking

• Build, track, and maintain detailed project plans, timelines, milestones, and deliverables.
• Monitor project progress, manage risks, and proactively address challenges.
• Maintain project documentation, status reporting, and handover materials.

Stakeholder & Cross-Functional Coordination

• Coordinate across internal teams (Product, Customer Success, Professional Services, Support) to ensure timely delivery.
• Manage client communication, updates, escalations, and expectations throughout the project lifecycle.
• Build and maintain strong working relationships with clients and ensure high-quality delivery across all assigned projects.

Quality & Compliance

• Ensure quality, compliance, and timely completion of all project outcomes and deliverables.
• Contribute to improving project delivery processes and best practices.

Qualifications & Experience

• Bachelor's degree in Marketing, Business Administration, or a related field (or equivalent practical experience).
• 1-3 years of experience managing organic and/or paid digital campaigns.
• Direct experience working with customers in project-based or operational roles.

Skills & Competencies

• Proficient in Meta Ads Manager, Google Ads, and major social media platforms.
• Experience with Google Analytics to monitor and analyze campaign performance.
• Basic understanding of SEO principles.
• Strong analytical skills with the ability to interpret data, identify trends, and optimize campaign performance.
• Excellent communication and coordination skills.
• Fluent in Arabic and English.
• Strong time-management skills with the ability to juggle multiple priorities effectively.
• Ability to thrive in fast-paced environments and adapt effectively to changing priorities.
• Ability to manage stakeholders of different cultures and seniorities.

Additional Information

Hiring process: Screening call with TA, technical interview with the hiring manager, offer.