Charter Retail Assistant

Role Overview

Charter Retail Assistant at Sunreef Yachts. Sunreef Yachts Charter is expanding and seeking a motivated, highly organised, and detail-oriented professional to support the Retail Charter Broker and contribute to the continued growth of global charter operations.

Role Purpose

This role is ideal for a commercially minded professional with strong administrative capabilities and a genuine interest in the luxury yachting environment. You will play a key role in managing enquiries, supporting contract preparation, and ensuring seamless coordination throughout the charter booking lifecycle.

Key Responsibilities

Client Enquiries & Lead Management

• Manage and respond to client enquiries received through the company website, Yachtfolio, brokers, email, and digital platforms.
• Qualify leads and coordinate closely with the Retail Charter Broker.

Charter Offer & Documentation Support

• Assist in preparing charter offers, tailored proposals, and bespoke itineraries.
• Support preparation and follow-up of MYBA charter contracts and related documentation.

Operations & Administration

• Monitor option dates, APA payments, contract deadlines, and booking milestones.
• Update and maintain yacht listings across Yachtfolio and other platforms.
• Ensure accurate pricing, availability, specifications, and media are consistently updated.
• Maintain accurate and structured records within the CRM system.

Client Relations & Coordination

• Assist with client follow-up before, during, and after each charter.
• Coordinate internally with operations, accounts, and crew when required.

Qualifications & Experience

• Previous experience in yacht charter, luxury travel, or hospitality preferred.
• Knowledge of Yachtfolio.
• Understanding of MYBA contracts and charter procedures.

Skills & Competencies

• Strong organisational and administrative capabilities.
• Excellent written and verbal communication skills.
• Ability to manage multiple enquiries simultaneously in a fast-paced environment.
• High attention to detail.
• Proficiency in Microsoft Office and CRM systems.
• Fluent English (mandatory).
• Additional languages are a strong advantage.

Additional Information

• Opportunity to join a globally recognised luxury yacht brand.
• Direct exposure to international brokers and high-profile clientele.
• Competitive remuneration aligned with experience and performance.
• Performance-driven environment with growth potential within the charter division.
• Involvement in international yacht shows and global events.
• Career progression opportunities within Sunreef Yachts.
• Paid Annual Leave and Sick Leave.
• Basic Health Insurance.