CE - Resident Engineer - Abu Dhabi

Role Overview

Resident Engineer position with Canon Middle East FZ LLC based in Abu Dhabi, providing cost-effective maintenance and technical optimization of hardware products in the portfolio.

Company Overview

Canon Middle East FZ LLC is a subsidiary of Canon Europe and operational headquarters for Canon in the Middle East based in Dubai, UAE. Canon is a global leader in imaging and innovation with over 85 years of history, operating across cameras, commercial printers, business consultancy, and healthcare technologies. The company has maintained a strong presence across the Middle East for over 25 years with regional sales offices in UAE, KSA, and Qatar. Canon's corporate philosophy is Kyosei – living and working together for the common good.

Role Purpose

Provide cost-effective maintenance and technical optimization of hardware products in the portfolio. Support customers through first-line troubleshooting, remote technical assistance, firmware upgrades, and training to achieve high first-time fix rates while managing labor and parts investment efficiently.

Key Responsibilities

Technical Support & Troubleshooting

• Provide first-line troubleshooting and root cause analysis on standalone and connected products within the portfolio.
• Deliver remote technical support using Canon Remote Assistance Tools.
• Maintain and upgrade firmware (product system software) and product-related applications.
• Achieve high first-time fix rates and minimize recalls with cost-effective use of labor time and parts.

Reporting & Administration

• Report labor and parts investment using CAESAR (Canon European Service Admin Coding) structure.
• Liaise and report to relevant account managers on customer issues.

Inventory & Operations

• Optimize stock inventory rotation and balance against return-to-fit (RTF) visits.

Business Development & Customer Success

• Signal commercial opportunities to sales and marketing departments using OnSite-InSight.
• Fully understand customer requirements to support the functional approach of the Solution Business Strategy.
• Identify super-users and provide appropriate training on Canon products, software, printer drivers, and features.
• Look for opportunities to develop other areas of client business and liaise with account managers accordingly.

Team Development

• Make contributions to ongoing development of the team and overall service performance.

Qualifications & Experience

• Engineering degree or diploma in electronics, mechanics, or software.
• Relevant experience in the service industry.
• Experience understanding and following health and safety guidelines.
• Current GCC driving license.

Skills & Competencies

• High technical aptitude with excellent fault-finding skills.
• Ability to work on own initiative and in a team environment.
• Ability to think outside the box while solving problems and demonstrate innovation.
• Good customer handling and communication skills; able to provide customer instruction.
• Team player focused on optimizing team output.
• Good commercial insight and business acumen.
• High level of accuracy to provide relevant and timely information.
• Ability to achieve good results while working under pressure.
• Awareness to represent Canon as a company always in behavior, communication, presentation, and appearance.

Additional Information

• Be part of a diverse and energetic team where 37+ nationalities work together with a common goal.
• Competitive salary with comprehensive benefits.
• Flexible hours and hybrid working model.
• Opportunities for professional development and continuous learning with access to extensive online resources and tailored development programs.
• Work for a company that values sustainability, inclusion, and personal growth.