Job description
Role Overview
Catering & Events Services Executive at Accor, Sofitel Riyadh Hotel & Convention Center, Riyadh, Saudi Arabia. Saudi National required.
Company Overview
Sofitel Riyadh Hotel & Convention Center is a five-star luxury hotel dedicated to providing guests with a distinctive experience characterized by elegance, impeccable service, and personalized attention. The property blends urban sophistication with refined opulence, thoughtfully curating every detail to create a unique and unforgettable experience.
Role Purpose
To prospect, secure, and deliver exceptional catering and events experiences for the hotel's social and convention market across its traditional event spaces, managing the complete event lifecycle from initial client contact through post-event follow-up while optimizing function space utilization and maintaining the highest standards of guest satisfaction.
Key Responsibilities
Sales & Business Development
- Prospect, solicit, and nurture the social catering market from start to finish for traditional event spaces.
- Establish and maintain rapport with clients prior to, during, and post-conference, exceeding their expectations and encouraging repeat business.
- Conduct site inspections as required.
- Play an active role in the local community through associations, memberships, and involvement, serving as an ambassador of the hotel.
Event Planning & Coordination
- Organize convention booking and catering events from date of departure and maintain accurate activities within files consistently.
- Obtain and confirm all event-related information, including meeting specifications, audio visual requirements, rooming lists, technical needs, exhibit needs, and food and beverage requirements, with the client.
- Organize and distribute group resumes, conference agendas, event orders, and floor plans to all operating partners accurately and in a timely manner.
- Conduct pre-conference and pre-event meetings with clients and pertinent departments to confirm all relevant details are communicated.
- Ensure guest and group experience while onsite through personal interaction and attendance at functions throughout the stay, remaining flexible to accommodate irregular and extended hours.
Operations & Optimization
- Drive function space optimization and maximization to ensure best utilization of space for guest experience and financial performance of the department.
- Attend necessary meetings within the hotel that affect or are affected by the Catering, Conference Services, or Events department.
Financial Management
- Initiate and follow up on billing procedures, ensuring deposits and credit applications are received within acceptable timeframes.
Additional Duties
- Undertake additional responsibilities as outlined by the Director.
Qualifications & Experience
- Relevant Catering and Conference Services experience within an upper upscale or luxury hotel environment or similar role.
Skills & Competencies
- Computer literacy in Microsoft Windows applications required.
- Excellent written and verbal communication skills required.
- Ability to focus attention on guest needs, remaining calm and courteous at all times.
- Results oriented and highly motivated self-starter.
- Highly responsible, reliable, and ethical, with a reputation for honesty and integrity.
Additional Information
- Ability to work days, nights, and weekends when necessary.