Cashier

Role Overview

Cashier at Accor. This is a guest-facing role responsible for processing payments and managing cash operations within a luxury hospitality environment.

Company Overview

Accor is a worldwide leader in hospitality. The company welcomes employees as they are and supports growth and learning every day, offering the opportunity to explore limitless possibilities across multiple brands and properties globally.

Role Purpose

Process guest payments accurately across multiple payment methods, maintain cash integrity, and deliver exceptional customer service while upholding hotel operational standards and security protocols.

Key Responsibilities

Payment Processing

• Settle guest checks in Fidelio by cash, ensuring the check or guest folio is presented and the correct amount is received.
• Process credit card payments by verifying the cardholder's signature matches the card, confirming card validity and expiry date, checking the card against stolen or stopped card lists, and confirming the transaction total matches the check plus any tip amount.
• Verify guest identity when settling checks to a room by visually confirming the name on the check matches the display name; request a second form of identification if verification is unclear.
• Decline personal or company cheques as a form of payment in F&B outlets and direct guests to alternative payment methods.
• Advise guests presenting foreign currency to exchange it at the Front Desk and pay in local currency (UAE dirhams).
• Process gift certificate payments by verifying the expiry date, authorized signature, certificate value, and conditions listed; attach redeemed certificates to the relevant guest check and secure in the drop safe with shift cash drop.

Cash Management

• Maintain a house bank at full value to provide change to guests, with responsibility held by the Outlet Manager or Front Office Manager.
• Pay cash shortages of more than US$5 or equivalent into the General Cashier within one business day.
• Place all cash sales for the shift in a remittance funds envelope at the end of each shift, with a clear breakdown of money on the envelope front.
• Deposit all remittance envelopes into the Cash drop safe located next to the Security Office on the Ground Floor.
• Log all daily cash drops in the Daily Cash Drop Sheet in the Security Office, witnessed and verified against each envelope entry, then signed by a Security Officer.
• Verify envelope contents when collected by the General Cashier, reading the cash value and comparing the number of envelopes in the presence of a Security Officer.

Operations & Compliance

• Organize and monitor all affairs concerned with the position.
• Maintain proper grooming at all times, adhering to hotel standards.
• Attend training classes as scheduled.
• Show full cooperation and respect within the team and across departments.
• Be aware of daily activities and maintain product knowledge of all hotel facilities.
• Ensure there are no open checks in Micros before the end of outlet operations; inform the Outlet Manager if any exist.
• Be punctual on duty.
• Comply with all hotel rules and regulations outlined in the handbook and be aware of company disciplinary and grievance procedures.
• Familiarize yourself with all related company documentation and the relevant Operational Standards Manual for your area of responsibility.
• Assist in Task Force Teams for new openings.

Customer Service

• Promote a helpful and professional image to customers and give full cooperation to any customer requiring assistance with a prompt, caring and helpful attitude.
• Anticipate customer needs whenever possible to enhance quality service and customer satisfaction.
• Give full cooperation to colleagues requiring assistance in a prompt, caring and helpful manner.
• Be flexible in assisting other areas of the hotel in response to business and customer needs.

General Duties

• Perform other duties as assigned.

Qualifications & Experience

• Previous experience as a cashier or in a guest-facing role within a luxury hotel or hospitality setting.

Skills & Competencies

• Strong communication and interpersonal skills with the ability to provide exceptional customer service and resolve issues professionally.
• Excellent organizational skills and attention to detail.
• Ability to maintain high standards of accuracy and efficiency in a fast-paced environment.

Additional Information

• Employee benefit card offering discounted rates at Accor worldwide.
• Learning programs through Accor Academies.
• Opportunity to develop talent and grow within your property and across the world.
• Ability to make a difference through Corporate Social Responsibility activities, including Planet 21.