Captain Waitress

Role Overview

Captain Waitress at SIHAMCO, operating Little Krazy, a fine-dining restaurant located in Riyadh, Saudi Arabia.

Company Overview

SIHAMCO is a strategic partner operating under the General Entertainment Authority (GEA), National Events Center (NEC), Riyadh Season and Jeddah Season since 2019. Since 2008, the company has been designing, constructing, and operating exceptional experiences that blend local authenticity with global standards. All brands under SIHAMCO are homegrown Saudi concepts, fully developed in-house from initial vision through execution and operation. The portfolio includes over 25 original homegrown brands spanning Entertainment, Hospitality, F&B, Lifestyle, Wellness, and Family & Pet Entertainment Experience, including The Groves, ZodiaC Cuisine, Little Krazy, LucaLand, LucaPark, The Polar Ice Bar, Milk & Butter Nail Spa, Kooz Karak, Birds of Eden, El Lechazo, Khawaja Yanni, Zama Zulu, Hawanim Groves City, Vida Vera, The Groves Pizzeria and Gem-In-I. Brands are registered across the GCC and internationally including the United Kingdom, Egypt, and Morocco. The team comprises a dynamic mix of local talent and international expertise united by a passion for excellence.

Role Purpose

To deliver an outstanding, personalised dining experience while leading a designated service section at Little Krazy. You will act as the key link between guests, kitchen, bar, and front-of-house team, ensuring seamless service, mentoring junior staff, and upholding the highest standards of hospitality. As an ambassador of the Little Krazy experience, you will create memorable moments through professionalism, product knowledge, and genuine hospitality.

Key Responsibilities

Guest Service & Experience

• Deliver exceptional, personalised table service in accordance with restaurant service standards.
• Welcome guests at the table, introduce yourself, and create a warm and engaging dining experience.
• Monitor guest satisfaction throughout the dining experience, anticipating needs and responding promptly to requests.
• Resolve guest concerns professionally and escalate issues to management where appropriate.

Menu & Beverage Expertise

• Present the menu confidently, explaining dishes, ingredients, preparation methods, and daily specials.
• Provide expert recommendations based on guest preferences, dietary requirements, and allergies.
• Maintain comprehensive knowledge of all food, beverage, and promotional offerings, including allergens and dietary requirements.
• Proactively upsell premium menu items, signature beverages, desserts, and chef's specials to enhance the guest experience and maximise revenue.

Order & Payment Management

• Accurately take food and beverage orders and enter them into the POS system.
• Process guest bills accurately and efficiently, ensuring a seamless payment experience.

Section Leadership & Coordination

• Take ownership of a designated dining section, ensuring smooth and efficient service throughout each shift.
• Coordinate with the kitchen and bar teams to ensure orders are prepared and served accurately and within service standards.
• Lead and support waiters and food runners within your section, ensuring service standards are consistently maintained.
• Assist in training, coaching, and mentoring junior front-of-house team members.

Standards & Compliance

• Ensure tables are properly set, maintained, and reset in accordance with restaurant standards.
• Ensure compliance with food safety, hygiene, and health and safety standards.
• Maintain impeccable grooming, professionalism, and presentation while representing the Little Krazy brand.

Qualifications & Experience

• 1–3 years' experience as a Captain Waitress or Senior Waitress in a premium restaurant, luxury hotel, or fine-dining restaurant.

Skills & Competencies

• Fluent in English with excellent verbal communication skills.
• Excellent communication and interpersonal skills.
• Outgoing, confident, and charismatic personality.
• Strong understanding of food and beverage service, with ability to upsell effectively.
• Excellent food and beverage knowledge, including menu pairings, allergens, and dietary requirements.
• Experience using restaurant POS systems.
• Proven ability to remain calm, organised, and efficient in a fast-paced environment.
• Impeccable personal presentation and professional demeanour.
• Warm, engaging, and professional approach with a genuine passion for hospitality.
• Team player who thrives in a fast-paced, dynamic environment.

Additional Information

Contract & Remuneration

• 1 year contract.
• Visa provided.
• Flights into the country provided.
• Basic salary offered.
• Accommodation provided.
• Transportation allowance provided.
• No expense required from candidates.

Benefits

• Competitive salary packages aligned with market standards and experience.
• Career development and internal promotions; opportunity to grow across departments and seasons.
• Creative and collaborative work culture built on passion, innovation, and attention to detail.
• Exposure to high-end hospitality and entertainment concepts; gain experience in premium F&B and entertainment.
• Experience working on premium events within The Groves and Riyadh Season.
• Cultural diversity; join a team of passionate professionals from around the world.