Captain Waiter

Role Overview

Captain Waiter at SIHAMCO, operating Little Krazy, a fine-dining restaurant in Riyadh, Saudi Arabia.

Company Overview

SIHAMCO is a strategic partner operating under the General Entertainment Authority (GEA), National Events Center (NEC), Riyadh Season, and Jeddah Season since 2019. Since 2008, the company has been designing, constructing, and operating exceptional hospitality and entertainment experiences. All brands under SIHAMCO are homegrown Saudi concepts, fully developed in-house from initial vision through operation. The portfolio includes over 25 original brands such as The Groves, ZodiaC Cuisine, Little Krazy, LucaLand, LucaPark, The Polar Ice Bar, Milk & Butter Nail Spa, Kooz Karak, Birds of Eden, El Lechazo, Khawaja Yanni, Zama Zulu, Hawanim Groves City, Vida Vera, The Groves Pizzeria, and Gem-In-I. SIHAMCO brands are registered across the GCC and internationally including the United Kingdom, Egypt, and Morocco.

Role Purpose

Deliver an outstanding dining experience while leading a designated service section at Little Krazy. Act as the key link between guests, the kitchen, and front-of-house team to coordinate seamless service, mentor junior team members, and uphold the highest standards of hospitality. Serve as an ambassador of the Little Krazy experience through professionalism, product knowledge, and genuine hospitality.

Key Responsibilities

Service Delivery

• Deliver exceptional, personalised table service in accordance with the restaurant's service standards.
• Welcome guests at the table, introduce yourself, and create a warm and engaging dining experience.
• Monitor guest satisfaction throughout the dining experience, anticipating needs and responding promptly to requests.
• Resolve guest concerns professionally and escalate issues to management where appropriate.
• Process guest bills accurately and efficiently, ensuring a seamless payment experience.
• Maintain impeccable grooming, professionalism, and presentation while representing the Little Krazy brand.

Section Management

• Take ownership of a designated dining section, ensuring smooth and efficient service throughout each shift.
• Ensure tables are properly set, maintained, and reset in accordance with restaurant standards.

Menu & Beverage Expertise

• Present the menu confidently, explaining dishes, ingredients, preparation methods, and daily specials.
• Provide expert recommendations based on guest preferences, dietary requirements, and allergies.
• Proactively upsell premium menu items, signature beverages, desserts, and chef's specials to enhance the guest experience and maximise revenue.
• Maintain comprehensive knowledge of all food, beverage, and promotional offerings, including allergens and dietary requirements.

Order Management

• Accurately take food and beverage orders and enter them into the POS system.
• Coordinate with the kitchen and bar teams to ensure orders are prepared and served accurately and within service standards.

Team Leadership & Development

• Lead and support waiters and food runners within your section, ensuring service standards are consistently maintained.
• Assist in training, coaching, and mentoring junior front-of-house team members.

Compliance & Standards

• Ensure compliance with food safety, hygiene, and health and safety standards.

Qualifications & Experience

• 1–3 years' experience as a Captain Waiter or Senior Waiter in a premium restaurant, luxury hotel, or fine-dining restaurant.
• Experience using restaurant POS systems.

Skills & Competencies

• Fluent in Arabic and English with excellent verbal communication skills.
• Outgoing, confident, and charismatic personality.
• Excellent communication and interpersonal skills.
• Strong understanding of food and beverage service, with ability to upsell effectively.
• Excellent food and beverage knowledge, including menu pairings, allergens, and dietary requirements.
• Proven ability to remain calm, organised, and efficient in a fast-paced environment.
• Warm, engaging, and professional approach with a genuine passion for hospitality.
• Team player who thrives in a fast-paced, dynamic environment.
• Impeccable personal presentation and professional demeanour.

Additional Information

Contract & Benefits

• 1 year contract.
• Visa (1 year temporary) provided by company.
• Flights into the country provided by company for non-citizens.
• Basic salary – competitive, aligned with market standards and experience.
• Accommodation provided by company.
• Transportation allowance provided by company.
• No expenses for candidates.

Career Development & Culture

• Career development and internal promotions – grow across departments and seasons.
• Creative and collaborative work culture built on passion, innovation, and attention to detail.
• Exposure to high-end hospitality and entertainment concepts – gain experience in premium F&B and entertainment.
• Experience working on premium events within The Groves and Riyadh Season.
• Cultural diversity – join a team of passionate professionals from around the world.