Job description
Role Overview
Business Support Specialist at JINGDONG Logistics (JD Logistics), part of JD.com. Location not specified in source.
Company Overview
JINGDONG Logistics is a leading technology-driven supply chain and logistics solutions provider under JD.com, built on expertise in automation, smart fulfilment, and data intelligence. The company operates end-to-end logistics services spanning warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations. JINGDONG Logistics manages more than 3,600 warehouses with over 34 million square meters of space and operates 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions under global brands JoyLogistics and JoyExpress.
Role Purpose
To provide analytical, operational, and strategic support that drives business decisions, optimizes processes, and ensures continuous operational excellence across JINGDONG Logistics' global supply chain network.
Key Responsibilities
Data Analysis and Decision Support
- Analyze operational data and business needs to inform strategic decisions and business adjustments.
- Provide data analysis and reports that support business decision-making and strategy formulation.
- Promote continuous and healthy development of the business through insights and recommendations.
Process Design and Optimization
- Design and optimize operational support processes based on business development needs.
- Ensure standardized and efficient workflows to enhance operational efficiency and overall effectiveness.
Market Research and Competitive Response
- Study market dynamics and industry trends relevant to the logistics sector.
- Analyze competitors and competitive landscape.
- Provide insights to support business strategy formulation and maintain market competitiveness.
Project Collaboration and Goal Achievement
- Collaborate closely with team members on assigned projects.
- Coordinate across departments to ensure projects are completed on time and to a high standard.
- Guarantee smooth achievement of business objectives.
Operational Control and Issue Resolution
- Monitor key operational metrics and take responsibility for achieving business results in assigned regions.
- Handle emergencies and coordinate problem resolution.
- Ensure business continuity and stability.
Training and Talent Development
- Lead training at operational sites.
- Address business-related questions and provide guidance to operational teams.
- Manage talent pipelines, selection, and development to enhance overall team capability.
Additional Information
JINGDONG Logistics is an equal opportunity employer and makes all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.