Business Solutions Automation Specialist

Role Overview

Business Solutions Automation Specialist at Etihad Airways, based in Abu Dhabi. Responsible for the development and delivery of Airports & Ground Operations automation strategies including collating, design, engineering, construction and delivery of automation solutions reducing manual intervention, raising productivity, consistency and quality.

Company Overview

Etihad Airways is the UAE's national airline, operating from its hub in Abu Dhabi. The organization connects people across continents and cultures while executing its "Journey 2030" ambition to double its fleet, expand its network and grow its people for a new era of excellence.

Role Purpose

To support the Airports & Ground Operations department in identifying, developing and building automation solutions that reduce manual intervention, raise productivity and consistency, and align with departmental goals.

Key Responsibilities

Strategy & Development

• Support Manager to collate, report and escalate automation projects within Airports & Ground Operations resulting in manual intervention reduction of an overall 30%.
• Deliver effective professional innovative proposals to the department that are aligned to overall departmental goals.
• Stay up to date with emerging technologies, best practices and innovative designs.

Operations & Delivery

• Manage day-to-day operations of identifying, developing and building automation solutions as directed by Manager in reducing manual intervention using, but not limited to, Office365 applications raising productivity and consistency.
• Complete projects related to departmental automated solutions within specified time frames.

Reporting & Oversight

• Report to Manager any limitations in Airports & Ground Operations automated solutions and applications rolled out by the department.

Qualifications & Experience

• Minimum Diploma or relevant license/certification.
• Subject matter expert (SME) with proven demonstrable sound knowledge and relevant industry experience in passenger handling operations, preferably gained through 4–6 years in an Above Wing or Ground Handling Operations role with an airline or ground handling agency.
• Demonstrable knowledge of airport systems and automation initiatives.

Skills & Competencies

• Office365 applications.