Job description
Role Overview
Business Operations Support Officer at NCR Atleos, based in Dubai, UAE. This role serves the Customer Services Delivery team.
Company Overview
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. The company employs 20,000 dedicated professionals who optimize branch operations, improve operational efficiency, and maximize self-service availability for financial institutions and retailers across the globe. NCR has been shaping the future since 1884 as the world's enterprise technology leader for Hospitality, Retailers, and Financial Institutions.
Role Purpose
To provide comprehensive administrative and operational support to the Customer Services Delivery team, managing supplier and client records, contract administration, vendor coordination, and financial documentation to ensure timely service delivery and operational efficiency.
Key Responsibilities
Administrative Support
- Edit and maintain current supplier and client records.
- Provide administrative support to clients on a project basis as needed.
- Create and maintain department databases on operational activities.
- Handle hardcopy submissions, contract collection, filing, and documentation management.
- Maintain accurate records of customer contracts, vendor agreements, and related documentation.
Financial & Procurement Operations
- Prepare invoices and purchase orders and coordinate receipt of such orders from suppliers.
- Ensure timely customer invoicing, vendor order placement, and service renewal confirmations.
- Initiate Local Purchase Order (LPO) requests through ERP systems for approved vendor services.
- Act as the primary liaison between vendors, Finance, and Accounts Payable teams to resolve invoice processing and payment-related issues.
Contract Administration
- Coordinate with internal stakeholders regarding Bill of Quantities (BOQ) submissions and Annual Maintenance Contract (AMC) finalization activities.
- Support contract finalization and renewal processes for network-related contracts.
- Manage post-approval administrative activities including documentation, approvals, and contract execution.
- Monitor contract renewal timelines and ensure procurement activities are completed on schedule.
- Manage end-to-end contract administration activities following customer approval.
- Coordinate internal approval processes and required sign-offs.
Stakeholder Communication
- Answer phones and respond to client and supplier requests and inquiries.
- Coordinate with vendors to ensure timely acknowledgement of orders and renewal of services.
Qualifications & Experience
- University degree in Business Administration or any other related discipline.
- 1 to 2 years of relevant work experience.
- Previous work in matrix organizations and/or multinational companies is an advantage.
Skills & Competencies
- Good understanding of administration processes.
- Excellent verbal and written communication skills in English and Arabic.
- Proficiency in MS Office (Word and Excel).
- Ability to work within a team and as a standalone contributor.
- Ability to work in a timely manner and meet deadlines.
Additional Information
This position is part of NCR Atleos' Emiratization hiring program and is open exclusively to UAE Nationals (Emirati citizens). Only Emirati candidates can be considered for this opportunity. Applicants may be required to provide documentation confirming their Emirati nationality during the recruitment process.
Offers of employment are conditional upon passage of screening criteria applicable to the job.